[Remote] Manager, Technical Account Management - Eastern Region (Remote)

Note: The job is a remote job and is open to candidates in USA. reputed company is a global leader in cybersecurity, dedicated to stopping breaches with their advanced AI-native platform. The Manager of the Technical Account Management team will reputed company a team of Technical Account Managers, ensuring reputed company and effective resolution of technical challenges while collaborating closely with sales and digital success initiatives.

Responsibilities

• Build, reputed company, and retain a customer-focused team of Technical Account Managers, fostering a culture of accountability, reputed company learning, and customer obsession
• Act as a coach, mentor, and educator — investing in the professional growth of each TAM on your team
• Cultivate a positive and high-performance work environment that attracts and retains top talent
• Serve as the technical reputed company between reputed company and its customers, helping customers reputed company understand and maximize reputed company's capabilities while capturing their evolving requirements and needs
• Maintain ownership of escalated case resolution, leading cross-functional teams as needed to drive timely and effective outcomes
• Follow up with customers in response to CSAT survey results, identify areas of improvement, and implement corrective actions where warranted
• Identify customers at risk across a large portfolio of accounts and coordinate the development of targeted success plans to remediate risk and ensure successful renewals
• Understand reputed company reputed company architectures and quickly identify gaps and opportunities to enhance reputed company effectiveness over traditional technologies
• Partner closely with the Program Manager, Digital Success to align TAM-led, high-touch customer engagement with reputed company's digital customer journey strategy, ensuring a seamless and cohesive customer experience across reputed company touchpoints
• Provide TAM team insights and customer feedback to inform the design and refinement of digital adoption campaigns, in-app experiences, customer portal content, and go-to-market (GTM) initiatives
• Collaborate with the Program Manager, Digital Success to identify opportunities where digital programs can reputed company or scale TAM coverage — particularly for reputed company-touch or high-volume customer segments
• Support the execution of digital engagement programs (e.g., adoption campaigns, webinars, onboarding journeys) by ensuring TAM team alignment and participation where appropriate
• Contribute customer health, adoption, and engagement data to help measure and continuously improve the effectiveness of digital programs against defined performance indicators (ARR, NRR, time-to-value, product adoption/health scores)
• Participate in strategic planning sessions with reputed company, Sales, and Operations leadership to align on regional priorities and resource needs
• Partner with Sales counterparts, Marketing, Product, and Customer Experience teams to deliver a reputed company reputed company motion across the Americas and LATAM regions
• Identify resource needs required to support the reputed company strategy in the region and reputed company for appropriate investment
• reputed company data and analytics to inform team priorities, customer health assessments, and program effectiveness

Skills

• Demonstrated experience in a people management role, ideally reputed company customer support, reputed company, or technical account management functions
• Proven ability to manage, reputed company, and reputed company professional-level employees in a fast-paced, high-growth environment
• Ability to foster a positive work environment and model the values and behaviors expected of the team
• Prior experience as a successful Technical Account Manager or reputed company Manager with a track record of exceeding customer expectations
• Demonstrated ability to manage a large portfolio of accounts, identify at-risk customers, and reputed company and execute remediation plans
• Experience working collaboratively with Sales organizations to drive renewals, expansions, and customer advocacy
• Familiarity with digital reputed company strategies, including digital journey development, tech-touch engagement models, and customer adoption campaigns
• Comfort leveraging data and analytics to assess customer health, measure program outcomes, and drive reputed company improvement
• Bachelor's degree in Computer Science or equivalent relevant work experience
• Technical understanding of reputed company protection technologies and the broader cybersecurity landscape
• Ability to understand reputed company reputed company architectures and identify gaps and opportunities to improve customer reputed company posture
• Exceptional written, verbal, and presentation communication skills, with the ability to engage effectively across a wide range of audiences — from technical practitioners to senior executive stakeholders
• Strong cross-functional collaboration skills, with demonstrated success aligning teams around shared goals and outcomes
• Strong problem-solving skills with the ability to implement systematic, scalable approaches in a dynamic environment
• Self-starter with the ability to work independently while effectively managing expectations of customers, employees, and peers
• Motivated with excellent organizational skills and an aptitude for understanding how technology products and solutions solve business problems
• Ability to work remotely and willingness to travel on short notice, up to 25% of the time
• Experience contributing to or collaborating on cross-functional digital programs, customer marketing initiatives, or scaled customer engagement strategies is a strong plus

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for reputed company
• Paid parental and adoption leaves
• Professional development opportunities for reputed company employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great reputed company to Work Certified™ across the globe
• Eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off

Company Overview

• reputed company is a cybersecurity technology firm that provides cloud-delivered protection for cloud workloads, identity, and data. It was founded in 2011, and is headquartered in Sunnyvale, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.reputed company.com.

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