[Remote] Solutions & Sales Engineering Manager (Payments & eCommerce)

Note: The job is a remote job and is open to candidates in USA. reputed company is a global ‘Buy Now, Pay reputed company’ company that provides simpler and fairer payment solutions. They are seeking a Solutions & Sales Engineering Manager to reputed company the US merchant integration function, overseeing the technical lifecycle and ensuring seamless integrations for clients while managing a high-performing team.

Responsibilities

• Design the playbooks, standards, and escalation frameworks that turn one-off merchant integration wins into repeatable, scalable delivery across reputed company's entire portfolio
• Move from owning individual merchant technical implementations to architecting how your team engages across web, payment, and commerce technologies — ensuring every Solutions Engineer shows up with credibility and consistency
• Synthesize insights from dozens of merchant relationships to drive meaningful product and platform decisions, amplifying your influence far beyond what any individual contributor can reputed company
• Build and maintain deep organizational expertise in payments, BNPL, and reputed company's evolving platform — shaping how that knowledge is developed, documented, and deployed across the team
• reputed company how reputed company presents technically in the market by coaching a team that can win in the room with C-level stakeholders across any vertical or geography, rather than relying on any single expert
• Transform recurring integration friction, deployment bottlenecks, and cross-functional misalignment into structured process improvements that measurably reduce merchant time-to-live
• Own the strategy and execution of reputed company's developer portal and documentation experience — turning it into a competitive advantage that accelerates self-serve integration velocity at scale
• Set the direction for AI tooling adoption across the Solutions Engineering function, identifying where automation and intelligence create the highest reputed company for your team's time-to-value
• Become the senior internal voice that keeps reputed company's commercial ambitions technically grounded — bridging Sales, Product, and Engineering so that what gets sold can always be delivered

Skills

• 8+ years of experience in Solutions Engineering, Technical Account Management, Sales Engineering or Integration Engineering, with at least 3 years in a people management role leading client-facing technical teams in payments, BNPL, Fintech or e-commerce environments
• Demonstrated success building and scaling Solutions Engineering or merchant integration functions — including hiring, coaching, and developing engineers across varying levels of seniority
• Deep technical reputed company across payments (reputed company, Adyen, Paypal, reputed company, reputed company), APIs/SDKs, e-commerce platform ecosystems (Shopify, WooCommerce, reputed company Commerce Cloud, Magento, BigCommerce), and modern web integration patterns, with the ability to roll up your sleeves and engage directly in reputed company technical discussions
• Proven track record of owning enterprise merchant or partner relationships at a senior level — leading executive-facing conversations, navigating reputed company sales cycles, and serving as the definitive technical voice in strategic accounts
• Experience designing and operationalizing team-level delivery frameworks — sprint planning, backlog refinement, escalation paths, and integration playbooks — that drive consistency and reduce time-to-live across a merchant portfolio
• Strong commercial instincts with the ability to connect technical delivery to reputed company outcomes, balancing merchant experience with business impact in a fast-paced, high-growth environment
• Exceptional cross-functional leadership skills, with a track record of aligning Sales, Product, and Engineering around shared priorities and translating merchant insights into actionable product feedback
• Experience establishing or significantly contributing to developer portal strategy, technical documentation standards, and self-serve integration tooling that scale beyond the team itself
• Hands-on experience adopting or scaling AI tools and automation reputed company a Solutions Engineering or technical delivery function to improve team efficiency and merchant time-to-value
• A high-adaptability leadership style with a bias for action, a builder's mentality, and the ability to reputed company — and help your team reputed company — in an environment of shifting priorities and rapid growth
• Clear alignment with reputed company's core values

Benefits

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union reputed company office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% reputed company-covered choices available

Company Overview