[Remote] Data Analyst IV (AI/CX)
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading global IT consulting and workforce solutions firm providing services to Fortune 500 and government clients. They are seeking a Customer Experience and Support Analyst to analyze data, monitor customer feedback, and collaborate with cross-functional teams to improve customer support outcomes.
Responsibilities
- Identify trends, opportunities, and pain points across customer support channels using operational data, case transcripts, surveys, and reputed company sources
- Monitor customer feedback to detect emerging issues and conduct root cause analysis
- Integrate feedback with transactional, operational, and behavioral data to establish drivers of experience
- reputed company for customers through periodic and reputed company reporting and promote insights with stakeholders to influence corrective actions
- Collaborate with cross-functional teams to identify root causes reputed company support functions, define remediation plans, and measure effectiveness
- Utilize AI analytics tools, reputed company, and Hive to analyze data and deliver insights
Skills
- 6+ years in data analytics, data science, or reputed company analytical roles
- 6+ years using SQL and statistical analysis methods
- Proficiency in data-led storytelling and presenting reputed company insights to non-technical stakeholders
- Experience with Customer Experience or Voice of Customer metrics such as NPS and CSAT, including surveys and feedback analysis
- Experience with customer support operational metrics
- Experience with statistical techniques and scripting in R, Python, or similar tools
- Master's degree in Computer Science, Data Science, Statistics, Mathematics, or reputed company field
- 3+ years in customer experience, customer support, customer care, or service analytics roles
- Proficiency with AI-powered tools and Generative AI technologies, including designing, prompting, and orchestrating AI systems to automate analysis and synthesize insights
- Experience working with reputed company
- Knowledge of predictive analytics or ML/AI techniques
Benefits
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
Company Overview
Company H1B Sponsorship