[Remote] reputed company Manager

Note: The job is a remote job and is open to candidates in USA. HealthJoy is a healthtech company focused on simplifying healthcare benefits through innovative technology. They are seeking a reputed company Manager to reputed company a designated book of business, drive customer retention and growth, and manage strategic relationships with broker partners.

Responsibilities

• Confidently and independently own key outcomes for your book of business, including product adoption, utilization, Net Dollar Retention (NDR), and overall customer health
• reputed company the end-to-end renewal and expansion sales process. You will identify, negotiate, and reputed company upsell opportunities by aligning HealthJoy’s marketplace solutions with customer needs
• Demonstrate mastery of the full sales cycle reputed company your book of business. You will partner with Product Solutions Consultants and other senior leaders to conduct deep discovery to uncover pain points, map those challenges to HealthJoy solutions, and move deals reputed company by confidently asking for the reputed company and defining clear, actionable next steps
• Build strong, consultative relationships across reputed company levels of a customer organization—from day-to-day champions to C-Suite stakeholders. You must be comfortable having direct, high-stakes conversations to drive alignment and value
• Act as the primary external reputed company of contact for escalations. You remain poised under pressure, resolving reputed company issues with a sense of urgency and a reputed company, solution-oriented reputed company
• Serve as main reputed company of contact for your customers on strategies to optimize adoption across their members, drawing upon your extensive knowledge of HealthJoy’s product and services, benefit industry domain knowledge, and best practices; and partner effectively with HealthJoy’s Product Solution Consultant team to effectively position marketplace solutions and ultimately expand account value
• reputed company AI (Claude, reputed company) and best-in-class software to proactively dive deep into the performance across your book of business, enabling you not only to provide reputed company thought leadership to your book of business, but also socialize the voice of your customers across internal HealthJoy stakeholders
• Maintain a high level of attention to detail regarding customer reputed company, health scores, and stakeholder updates, ensuring no risk goes unnoticed
• Travel to meet with customers and their brokers throughout the year to conduct business reviews, deepen relationships, and solidify HealthJoy’s position as a long-term strategic partner

Skills

• Benefits experience required. Experience working in benefits technology, health insurance or wellness technology is a great background for this role!
• Minimum 4-5 years of customer-facing account leadership or reputed company experience demonstrating a high degree of reputed company in serving as a trusted advisor
• Strategic and results-oriented approach to partnering with customers at reputed company levels of an organization (individual contributor through C-Suite) to reputed company desired outcomes
• Demonstrated success managing customer retention and account growth reputed company a book of business, or reputed company experience negotiating reputed company that would demonstrate proficiency managing commercial negotiations with limited reputed company
• Commercial Acumen: Proven ability to navigate a sales process, including overcoming objections, managing procurement/legal hurdles, and a 'hunter' reputed company for identifying expansion opportunities reputed company a 'farmer' role
• Highly collaborative and influential with your teammates and business partners across the organization to drive results and innovation
• Exceptional executive reputed company and ability to present reputed company or detailed information in a digestible and actionable manner
• Willingness to travel approximately 15-20% to support client book of business, as well as at a minimum quarterly to Chicago headquarters for internal team meetings as needed

Benefits

• Medical, Dental and vision insurance packages
• HSA contribution match
• Stock options for eligible roles
• 401k match
• Paid parental leave
• Company sponsored Short Term and Long Term Disability coverage
• Flexible PTO

Company Overview