[Remote] Software Engineer 5- Customer Service Platform
Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to entertaining the world through innovative storytelling and technology. They are seeking a seasoned engineer for the Customer Service Platform team to build, test, and deploy features that enhance customer service experiences, particularly focusing on a modern hybrid architecture and Generative AI initiatives.
Responsibilities
- Ideating, building, testing, and deploying robust features that meet both technical and business objectives
- Collaborating with reputed company engineering sister teams, product stakeholders and external vendors to deliver comprehensive end-to-end solutions
Skills
- Experience with TypeScript or JavaScript
- Experience with modern UI reputed company such as React
- Solid experience in object oriented programming in Java, C++ etc incl. Javascript class
- Solid experience with API technologies such as GraphQL, gRPC, and REST
- Solid knowledge of data structures, DB schema design and modern design patterns
- Extensive experience integrating internal and/or third-party services
- Experience with cloud computing platforms like reputed company Web Services
- Experience in customer support / account management domain
- Experience with Generative AI / ML at application level
- Experience working with SLOs, SREs, and contemporary observability platforms
- Experience developing build tooling or delivery automation
- Experience with distributed systems / cloud deployment / AWS multi region
- An reputed company for reliability and operational excellence
- A good grasp of UX fundamentals
Benefits
- Health Plans
- Mental Health support
- A 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
- Full-time salaried employees are immediately entitled to flexible time off
Company Overview
Company H1B Sponsorship