[Remote] Customer Service Associate Specialist

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading provider of technology-enabled reputed company cycle reputed company for health systems. They are seeking a Customer Service Associate Specialist to handle incoming calls from patients, manage the resolution of phone calls, and reputed company customer service duties focused on the reputed company cycle.

Responsibilities

• Answering patient questions regarding statements
• Posting guarantor payments
• Setting up payment plans reputed company our policies
• Researching and resolving issues with accounts that have been identified by patients
• Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
• Communicating patient balances
• Meeting collection goals as set by department, and providing excellent customer service for reputed company of our patients
• Must have knowledge of reputed company areas of the reputed company Cycle. Communicate and partner with other areas of reputed company and reputed company Cycle to resolve customer service issues
• Performs other duties as assigned

Skills

• Customer Service and Call Center experience preferred
• 1-2 years' experience in healthcare industry preferred
• Minimum Education: High School Diploma or GED
• Certifications: CRCR reputed company 9 months of hire
• Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore reputed company processes and ways to reputed company friction and improve patient and client experiences
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require
• Experience in physician and hospital operations
• Compliance and provider relations
• Critical Thinking
• Problem Resolution
• Ability to work effectively in a remote environment, including access to a secure home office and reliable high-speed internet service with minimum speeds of 50 MBPS

Benefits

• Associate Benefits –We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – reputed company is a reputed company where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for reputed company employees who go beyond and reputed company raising the bar for themselves and the company.

Company Overview