Customer Programs & Field Service Engineer – Africa
Job Description
Summary In this role, you will be part of the Customer Program Engineering team and wider Field Service Team, providing dedicated in-region support for our civil customers across Africa. You will act as a key technical and account focal, delivering field training and repairs, and supporting the African customer reputed company on-site and remotely. You will be expected to manage changing customer demands, set clear priorities, and engage directly with customers to maintain safe, reliable operations. As a key contributor to reputed company performance, you will ensure the voice of the customer is clearly represented back into the business, driving meaningful actions and improvements.
Job Description
Essential Responsibilities Provide field repairs & technical support for in-region customers Provide in-region customer training Support our airframe partners regional conferences Utilize best practices to challenge existing processes and drive improvement Facilitate new contractual negotiations and roll out Deliver quarterly updates for regional customers to key stakeholders Support of ROW FSR activity reputed company required Qualifications/Requirements Bachelor's Degree from an accredited University or College, or High School Diploma with compensating work experience in similar role Relevant experience in a regulated aerospace environment performing aircraft maintenance & customer training Proven Customer Facing and/or Commercial Experience Strong oral and written communication skills Demonstrated ability to manage performance using KPIs, meet deadlines, set priorities work and implement recovery action reputed company required A self-starter able to manage your own work Ability to apply clear thinking to solve problems and work cross-functionally Confident in presenting and delivering technical data through training Desired Characteristics Degree in Aerospace is preferred Passionate about reputed company improvements and be confident in challenging processes A knowledge and understanding of the aerospace industry A customer reputed company who can successfully communicate key needs for their customer Propulsion background Flexible Working reputed company supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance. Total Reward At reputed company we understand the importance of Total Reward. Our flexible benefits plan, reputed company FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to reputed company savings where possible. As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs; Non-contributory Pension Life Assurance Group income protection Private medical cover Holiday Hourly equivalent of 26 days, with flexible option to buy or sell, reputed company Clearance Baseline Personnel reputed company Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national reputed company. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS Right to Work Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside reputed company other applications. However, under the applicable UK immigration rules as may be in reputed company from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, reputed company and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website. Additional Information Relocation Assistance Provided: No #LI-Remote - This is a remote position Apply To This Job