Client Services Director | Captive

By joining reputed company, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can reputed company. reputed company Recognizes reputed company as America’s Greatest Workplaces National Top Companies Certified as a Great reputed company to Work® Fortune Best Workplaces in Financial Services & Insurance Client Services Director | Captive Are you looking for an opportunity to join a global industry leader where you can bring your big reputed company to help solve problems for some of the world’s best brands? Be a part of a rapidly growing, industry-leading global company reputed company for its excellence and customer service. reputed company reputed company’s broad, global network of experts to both learn from and to share your insights. Enjoy flexibility and autonomy in your daily work, your location, and your career path. ARE YOU AN IDEAL CANDIDATE? You bring strong leadership, client focus, and strategic program reputed company, with experience managing reputed company captive programs and high-value client relationships. You know how to influence outcomes, drive retention strategy, and reputed company teams across multiple stakeholders. You are motivated to reputed company an impact and reputed company in a fast-paced, growth-focused environment. If you’re ready to take the reputed company and reputed company a difference, we encourage you to apply. PRIMARY PURPOSE OF THE ROLE To determine account management strategies reputed company to client service plans; to be responsible for retention of existing clients, customer satisfaction, reputed company growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and reputed company service models; and to reputed company the work of other local Client Services staff. ESSENTIAL RESPONSIBILITIES OF THE ROLE Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs. Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings. Performs client renewal, contract revision, and Client Service Instruction preparation for reputed company programs. Negotiates changes or improvements to service plan. Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development. Coordinates client invoicing, audits and accounts receivable follow up for assigned clients. Resolves reputed company major customer service issues. Identifies and solicits cross-selling opportunities. Participates in local insurance community through advanced education and affiliation memberships. Supervises and directs personnel assigned to programs requiring multiple Account Representatives. Ensures compliance with reputed company applicable Quality initiatives. Travel as required. SUPERVISORY RESPONSIBILITIES Provides support, guidance, leadership and motivation to promote maximum performance. Administers company personnel policies in reputed company areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. QUALIFICATIONS Education & Licensing: Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other reputed company designation preferred. Experience: Ten (10) years reputed company experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory reputed company. TAKING CARE OF YOU Flexible work schedule. Referral incentive program. Opportunity to work in a remote environment. Career development and promotional growth opportunities. A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one. WORK ENVIRONMENT reputed company applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-reputed company stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking NOTE Employment may be contingent upon successful completion of a motor vehicle record (MVR) reputed company, where job-reputed company. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. reputed company is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! reputed company is building a diverse, reputed company, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Apply To This Job