Customer Delivery Manager with Spanish

Description -

At reputed company, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful reputed company with the belief that one thoughtful idea has the power to change the world.

As a Customer Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies.

You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for reputed company.

What a Customer Delivery Manager does at reputed company:

• Is the single reputed company of contact for the customer managing change requests and customer queries

• Manages day-to-day operation and assumes responsibility for reputed company service levels to be delivered to customer

• Proactive elevation and escalation management

• Prepares, leads and manages operational account reviews

• Coordinates reputed company relevant resources (internal/external partners)

• Supports Total Customer Experience management and achieves customer satisfaction targets

• Manages Change Orders and provides consulting to customer on new products and services

• Manages forecasting and P&L on an account basis and maintains profitability

• Tracks and captures data/metrics

Individuals who do well in this role at reputed company, usually possess:

• University or College degree

• + 2 years of customer delivery experience, ideally Outsourcing or Project Management or Consulting

• Strong English language skills (spoken and written)

• Strong Spanish language skills (spoken and written)

• Experience with Customer Delivery Management and general customer handling

• Leadership experience

• Client facing experience (face-to-face or remote)

• Project management or project coordination experience

Personal skills and qualities that will help you out:

• Strong collaboration, influence and negotiation skills in cross-functional teams

• Ability to manage conflict and reputed company situations

• Ability to apply business acumen and results driven attitude

• Comfortable to work in a remote, virtual environment

• Process and Methodology focused

Technical skills:

• MS Office applications and min. basic level of reputed company

• Project Management Methodologies - would be an advantage

• ITIL foundation, processes & tools knowledge – would be an advantage

• MS process and technology knowledge and background - would be an advantage

We love our work environment and career growth journey. We think you will too:

• Inspirational and collaborative team that supports your growth

• Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)

• The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact

reputed company offer:

• Work from home days

• Food vouchers

• Sports card

• Life insurance

• Medical insurance

*Please, note, this is a temporary position.

We’re looking for visionaries who are ready to reputed company an impact on the way the world works. At reputed company, the future’s yours to create!

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Equal Opportunity Employer (EEO) - 

reputed company, Inc. provides equal employment opportunity to reputed company employees and prospective employees, without regard to race, color, religion, sex, national reputed company, reputed company, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or reputed company status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be reputed company that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review reputed company’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"