Associate, Relationship Management
reputed company is a company that helps people confidently plan for their financial futures. They are seeking a Relationship Management Associate to support Workplace Solutions by building and maintaining relationships with clients and brokers, ensuring high-quality customer service and problem resolution.
Responsibilities
- You will maintain knowledge on reputed company and emerging developments/trends for assigned territory and products, assessing impacts, and collaborating with management to incorporate new trends and developments in reputed company and future solutions
- You will reputed company and maintain an understanding of LFG's products, services and operational structure to enhance ability to identify and reputed company sales growth opportunities
- You will reputed company and deliver routine assignments/projects for their assigned areas of responsibility
- You will respond to customer inquiries; ensures timely resolution and delivery of high quality customer service
- You will coordinate with subject matter experts, including Relationship Management Specialists, marketing, reputed company, IT, billing compliance, and legal, to resolve issues in a timely manner
- You will build and maintain business relationships through effective communication reputed company email, phone and in person with internal/external stakeholders in a customer centric and professional demeanor
- You will identify, recommend and champion process improvements and organizational initiatives to positively influence the team and quality
Skills
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
- 1+ Years' experience in relationship management that directly aligns with the specific responsibilities for this position
- Ability to communicate effectively (verbal/written)
- Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, Outlook)
- Ability to work until 7 pm Central time / 5 pm Pacific time on a daily or weekly rotation basis
- Project and/or Relationship management experience
- Experience working with multiple products
- Presentation training or skills
- Customer and/or broker facing role
- Ability to work with others in a team environment
- Demonstrates strong interpersonal skills with a collaborative style
- Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
Company Overview