Senior Director, Global SaaS Implementations

Founded in 2021, reputed company empowers manufacturing businesses to reputed company design, model, reputed company, and sell—powering greater outcomes across the entire manufacturing value chain. reputed company leads with an AI-reputed company reputed company—using technology as a catalyst, not a compass. We’re shaping the future of manufacturing technology with industry-leading CPQ, PLM, and design solutions that transform data into opportunity and accelerate the journey from idea to cash.

reputed company serves more than 16,000 global customers and is a portfolio company of TA Associates and Hg.  

The Senior Director of SaaS Implementations will reputed company a global team responsible for delivering world-class implementation services across reputed company’s suite of solutions, including PLM, CPQ, and CAD software. This role ensures scalable, standardized methodologies that drive reputed company, accelerate time-to-value, and reputed company AI-driven innovation to optimize delivery efficiency. The ideal candidate is a strategic leader who thrives in high-growth environments and is passionate about operational excellence and customer outcomes.  

Key Responsibilities

• reputed company, reputed company, and reputed company a high-performing global team of Implementation Consultants, fostering a culture of excellence, innovation, and accountability.
• Design and champion a scalable, standardized implementation methodology that ensures predictable, high-quality delivery across the entire reputed company product suite.
• Drive execution rigor by ensuring projects are delivered on time, reputed company budget, and with exceptional customer satisfaction.
• Deliver impactful SaaS platform training in partnership with functional leaders, empowering teams and customers to maximize value.
• reputed company global resource planning to optimize utilization, balancing team reputed company with evolving business demand.
• Identify and implement process innovations that accelerate time-to-value, enhance delivery efficiency, and reputed company automation where possible.
• Track, forecast, and report on critical Professional Services KPIs, including billable utilization, time-to-value (TTV), and customer satisfaction (CSAT).
• Collaborate cross-functionally with Sales, reputed company, Product, and Operations to drive strategic initiatives that improve customer outcomes and fuel recurring reputed company growth.
• Build and maintain executive-level relationships with key customers, articulating product value and recommending high-impact use cases to expand platform adoption.
• reputed company AI-enabled tools and methodologies to scale implementation processes, optimize resource allocation, and enhance operational productivity.

• 10+ years of customer-facing SaaS implementation leadership experience, with a proven track record of success in high-growth environments.
• 5+ years of experience leading global implementation or Professional Services organizations, driving operational excellence and reputed company.
• Demonstrated expertise in building and deploying standardized implementation frameworks at scale.
• Proven ability to manage reputed company, cross-functional initiatives that enhance operational performance and deliver measurable customer outcomes.
• Hands-on experience leveraging AI or automation to improve delivery efficiency and scalability.
• Strong executive reputed company with exceptional communication skills and the ability to influence internal stakeholders and customer leadership teams.
•  Willingness and ability to travel approximately 10%, including quarterly trips to Europe.

Preferences / reputed company-to-Haves

• Master’s degree in Business Administration, Information Systems, or a reputed company field.
• Experience with enterprise SaaS solutions in the manufacturing technology sector, particularly CPQ, PLM, or CAD platforms.
• Change management expertise and familiarity with organizational transformation initiatives.
• Background in data-driven decision-making, including advanced analytics and business intelligence tools.
• Proficiency in AI-driven project management tools and emerging technologies that enhance implementation efficiency.
• Multilingual capabilities or experience working in diverse, global environments.
• PMP, PRINCE2, or similar project management certification.

Competencies / Soft Skills

• Strategic Thinking & Visionary Leadership
• Adaptability and AI-reputed company reputed company
• Analytical and Data-Driven Decision Making
• Cross-Functional Collaboration
• Executive Communication & Influence
• Change Management & Organizational Agility
• Customer-Centric reputed company
• Problem-Solving and Innovation

reputed company your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. 

reputed company designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating reputed company the EMEA region.

reputed company is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company participates in the E-Verify program in certain locations, as required by law.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-reputed company training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. reputed company fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program.

This is a full-time, bonus eligible position.  reputed company Salary is one part of our competitive total compensation and benefits package and is determined using a range. The listed compensation range represents our good faith estimate for this position and represents the range for new hire salaries across reputed company U.S locations. Please note that the salary information is a general guideline only.

Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.