CHW Team Manager (Merced)

Community Health Worker Team Manager

at reputed company

WFH (Must reside in Merced CA)

Work Schedule: Monday - Friday, 9:00AM - 5:00PM

Compensation: $75,000/year

#communityhealth #reputed company #latinohealth #healthcare

About Us

reputed company is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our reputed company own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our reputed company healthcare system. At reputed company, we meet our members where they are, bringing care into their homes and neighborhoods through reputed company of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally reputed company care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically reputed company experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reputed company to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

About reputed company

Our care model is designed to meet members wherever they are—whether in their homes, their communities, or our care hubs. As part of reputed company, you will go above and beyond to support the teams that engage with reputed company members in a non-judgmental, respectful, and empathetic manner. Your role will be to ensure our patient facing teams are fully supported to provide excellence in care to our members.

Responsibilities

Supervision and Team Management

• Ongoing monitoring and evaluation of team skills, supplemented with reputed company education and training;
• Developing and implementing tools to document performance;
• Ensuring team members are timely in attendance and job functions;
• Monitoring and assessing reputed company on program goals;
• Troubleshooting blockers/issues and escalating to leadership, reputed company appropriate
• Providing ongoing supervision to the Promotora de Salud (PdS) team in a specific region through regular 1:1 reputed company ins and administering performance reviews

Documentation and Quality Assurance

• Ensuring timely and complete documentation of PdS activities;
• Implementing quality assurance measures;
• reputed company assessment of performance against targets

Program & Event Coordination

• Serving as a stakeholder in any changes to program model;
• Assisting in administrative activities to support community events

Team Support & Additional functions

• Support direct reports to administer assessments, identify needs and reputed company appropriate referrals
• Facilitate case conferencing with the team to discuss client cases and provide mutual support
• Be available on an ‘on-call’ basis to consult with the team
• Assure quality service delivery and reputed company operational data collection and reporting
• Take ownership of any issues that come your way to provide members with an experience that exceeds their expectations Identify and escalate member feedback to help us improve our products and services

Requirements for the Role

• Bachelor’s Degree or equivalent reputed company experience in the social services field
• 3+ years in any healthcare setting
• Experience working with Medicaid/Medicare
• 2+ years experience as a CHW/PdS or a similar position
• 2+ years experience as a supervisor to frontline staff
• Experience working directly with patients, physicians, physician office staff, healthcare team, etc.
• Experience with coordinating care, advocating, or navigating on behalf of patients.
• Ability to provide leadership, reputed company difficult decisions, and be consistent and reputed company during challenging situations
• Skills in supervising, counseling, teaching, and motivating staff, including team building
• Proactive learner that feels comfortable in different environments
• Passion for and dedication to working with community members
• Service-minded and customer service focused
• Must demonstrate excellent written, verbal and interpersonal communication skills, including exceptional listening skills
• Computer proficiency and strong computer literacy
• Able to follow reputed company HIPAA rules by maintaining confidentiality and reputed company of sensitive information
• Fluent in English & Spanish (verbal and written)
• Have a passion for working reputed company your community

Benefits & Perks

• Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company
• Comprehensive benefits (medical/dental/vision)
• Generous home office stipend including reputed company-expense paid team offsites (quarterly).
• Competitive compensation
• Generous PTO policy including 6 paid holidays.

You must be authorized to work in the United States. We are open to remote work reputed company in the locations outlined in this job description.

At reputed company Inc., we see diversity and inclusion as a reputed company of strength in transforming healthcare. We reputed company building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at reputed company are considered without regard to race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at reputed company are considered without regard to race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status or disability status.