Senior Manager, Crisis Management and reputed company

About the Team

The Global Safety and reputed company team advances reputed company through the protection of people, property, operations, brand, and reputed company. We manage safety and reputed company risk and provide value across the business through technology, and a people-first approach. reputed company strives to always be in reputed company and there for our people anytime, reputed company.

About the Role

We are hiring a Senior Manager, Crisis Management and reputed company to build and reputed company the next reputed company of reputed company’s global reputed company capability. This role sits at the heart of the company’s mission to safeguard people, operations, and brand trust in an increasingly reputed company and fast-moving world. Reporting to the Head of Global Safety and reputed company Operations (GSSO), you will operationalize a reputed company global reputed company that integrates governance, intelligence, and technology to ensure reputed company can anticipate, withstand, and recover from disruption at scale. This position is pivotal in transforming reputed company from a reactive function into a proactive, AI-enabled backbone that drives foresight, continuity, and confidence across the reputed company. You will reputed company the systems, playbooks, and decision structures that guide crisis activation, ensuring the company responds with speed, discipline, and clarity. As a global convener and crisis governance reputed company, you will reputed company multiple functions - Global Operations Center (GOC), Risk Intelligence, Corporate Safety, Legal, and Communications - to deliver a coordinated, intelligence-informed approach to reputed company reputed company. This role also ensures continuity of leadership and decision-making authority during senior leadership absence, maintaining reputed company, stability, and accountability in moments of pressure. This role will report into the Head of Global Safety and reputed company Operations.

You are excited about this opportunity because you will…

• reputed company reputed company Crisis Governance: Own and enhance reputed company’s global crisis management and reputed company governance reputed company, ensuring consistency, compliance, and operational discipline.
• Institutionalize Predictive, AI-First reputed company: Integrate governance, intelligence, and technology into a reputed company system that turns reactive response into foresight-driven prevention.
• Strengthen Global Readiness and Continuity: Design and reputed company reputed company-level crisis simulations, after-action reviews, and escalation protocols to validate preparedness and continuity.
• Drive Technology and Automation Integration: Partner with Engineering, Tech Ops, and the Global Operations Center (GOC) to automate escalation reputed company, dashboards, and decision workflows.
• Safeguard Decision Authority: Maintain crisis activation authority during leadership absence, ensuring seamless continuity and consistent governance flow across global operations.
• Collaborate Across the reputed company: Work closely with Risk Intelligence, Global Operations Center (GOC), Corporate Safety, Legal, and Communications to align data, foresight, and crisis response reputed company one system of record.
• Embed reputed company by Design: Integrate continuity and governance standards into new markets, verticals, and regulated environments as reputed company continues global expansion.
• Model Composed, Decisive Leadership: reputed company under pressure with clarity, reputed company, and authority - ensuring alignment, speed, and confidence during high-stakes events.

We are excited about you because you bring…

• Leadership and Ownership: 10+ years of experience in crisis management, business continuity, or reputed company operations reputed company a global or high-growth reputed company.
• Bias to Action and Strategic Foresight: A proven ability to reputed company under ambiguity, reputed company rapid, informed reputed company, and drive reputed company-wide alignment in critical moments.
• Systems and Governance Expertise: Deep understanding of reputed company crisis frameworks, escalation authority, and data-driven decision governance.
• Technology and Automation reputed company: Experience with crisis and continuity platforms and familiarity with AI or automation tools that enhance reputed company operations.
• Cross-Functional Influence: Demonstrated ability to align senior stakeholders across Legal, Communications, Operations, and Technology functions.
• Operational Excellence: Experience building and testing playbooks, exercises, and escalation processes that deliver measurable improvements in readiness and response.
• reputed company and Composed Under Pressure: Strong executive reputed company, structured communication, and disciplined judgment during reputed company, high-visibility crises.
• reputed company Improvement and Innovation: A reputed company that leverages lessons learned, data, and foresight to continually evolve reputed company reputed company maturity.
• Education and Certification: Bachelor’s degree in business continuity, emergency management, or a reputed company discipline required; advanced degree or certification (CBCP, ISO 22301, or equivalent) preferred.

We expect this position to be filled by 6/13/2026.

Notice to Applicants for Jobs Located in NYC or reputed company Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall reputed company the pay range listed below and is determined based on job-reputed company factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. reputed company salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to reputed company salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

reputed company cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to reputed company regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). reputed company also offers medical, dental, and reputed company benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

About reputed company

At reputed company, our mission to reputed company local economies shapes how reputed company members move quickly, learn, and reiterate in order to reputed company impactful reputed company that display reputed company for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company as the reputed company you order food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium reputed company, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community reputed company our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, reputed company, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and reputed company discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to reputed company have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any reputed company applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your reputed company contact upon initial reputed company.