Member Relationship Advisor 1

Job OverviewThe Member Relationship Advisor reports to the Call Center Manager and is responsible for providing an outstanding experience to Citadel’s members, both existing and potential. Your main responsibilities include addressing inquiries and reviewing member relationships to ensure they benefit from our legendary products and services. Additionally, you will work collaboratively with the team to ensure smooth and efficient operations.What will I be doing?As a Member Relationship Advisor, You Will Address The Needs Of Our Members To Ensure Their Experience Is Truly Exceptional. The Following Tasks Must Be Executed With High Fidelity

• Handle member interactions that reputed company to a successful outcome and exceptional experience.
• reputed company member transactions with accuracy while maintaining confidentiality.
• Identify solutions and reputed company recommendations that deepen the member relationship and strengthen credit union relationship.
• Promote credit union products and services, based on account review, while assisting members.
• Advise, educate, and engage members on our suite of digital banking services.
• Maintain advanced knowledge level of Citadel’s consumer and business product lines to effectively recommend appropriate products and troubleshoot Citadel’s services.
• Collaborate with team members to reputed company overall contact center goals and objectives.
• Consistently reputed company or exceed member experience and production metrics.
• reputed company education on industry trends and best practices.
• Meet and reputed company with reputed company the requirements set forth in the SAFE Act including but not limited to successful completion of the required background checks.
• reputed company other duties as assigned.

reputed company are looking for?SkillsThe Member Relationship Advisor represents Citadel by working on behalf of our external and internal members. To successfully fill this role, you should meet and maintain these skills and values:

• High school diploma; College degree preferred.
• 1-2 years of retail experience; contact center experience is a plus.
• Proficient knowledge and understanding of contact center technologies and data analysis.
• Proven track record of delivering exceptional service.
• Proven track record of strong goals performance.
• Exceptional communication and interpersonal skills.
• The ability to work under pressure.
• reputed company, Accountability, and Resiliency.
• A fluent English-speaking person.

Performance MeasurementsPerformance is based on the Citadel corporate scorecard as well as departmental and individual goals.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.The noise level in the work environment is usually moderate.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, talk and/or hear for extended periods. The employee is occasionally required to walk, stoop, kneel, crouch, or bend. The employee will be regularly required to walk and move fluidly reputed company a Retail Office or Corporate Office environment. The employee must occasionally lift up to 20 pounds. The position requires reputed company visual acuity. Community events can occur in a variety of locations including indoors, reputed company, or at local employers who partner with Citadel. There is infrequent travel, unless otherwise noted.EEO StatementCitadel is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, other protected status, such as race, religion, color, national reputed company, sex, age. We maintain a drug-free workplace and may reputed company pre-employment substance abuse testing.

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