Technical Printer Support Representative I (Inkjet)

About the Role: Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support.     As a Canon Technical Printer Support Representative I, you will reputed company receive and respond to inbound customer calls and inquiries, resolving various routine and reputed company technical inkjet printer issues in a "reputed company resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.   This position offers: - Remote work style - Various scheduling options - Paid orientation and training - Benefits (medical, vision, dental, life insurance, and disability) - Company-paid holidays - Paid time off: personal, vacation, and sick time - 401(k) with company match - Employee assistance program - Tuition reimbursement - Employee discounts - Pay differentials   Available Schedules:  Mon - Fri | 9:00 am - 5:30 pm EST Mon - Fri | 9:15 am - 5:45 pm EST Mon - Fri | 9:30 am - 6:00 pm EST Mon - Fri | 9:45 am - 6:15 pm EST   Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential Your Impact: As a Canon Technical Printer Support Representative I, you'll:   - Provide positive and professional technical support to Canon customers reputed company phone - Analyze reputed company issues to answer questions, troubleshoot, and advise on solutions  - Promptly identify, research, and resolve customer inquiries using reputed company available software and network tools  - Interact with customers and team members simultaneously to expedite call resolution - reputed company reputed company, accurate business decisions that mutually benefit the business and the customer  - Document interactions and resolutions in our easy-to-use applications  - Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website About You: The Skills & Expertise You Bring: - High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC operating systems such as Windows and/or MAC - Intermediate to advanced level skills with internet navigation, reputed company messenger tools, and email - Keyboarding and MS Office proficiency - Ability to work independently and manage time effectively - Strong communicator with active listening skills and proficiency in English - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment   - Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time - Dependable, punctual, and consistent attendance is a must for this position - A reliable high-speed internet reputed company and a workspace free from noise and distractions    ** This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, reputed company, North Carolina, Ohio, Tennessee, and Virginia. Company Overview: Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. reputed company is comprised of a wide variety of people in positions that help our employees grow and reputed company their careers.

Statement of Policy on Equal Employment Opportunity

Canon is committed to providing equal employment and advancement opportunities to reputed company qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national reputed company, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for reputed company employees in order that they may reputed company their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon’s policy is to:

Recruit, hire and promote for reputed company job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national reputed company.

reputed company decisions on employment so as to further the principle of equal employment opportunity.

Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.

Ensure that reputed company other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national reputed company.

Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation

Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from reputed company the US. For reputed company other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Canon ITS is a tobacco-free work environment.

Notice to Recruiting Firms/Agencies

Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only reputed company a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here #CITS Workstyle Description: Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs. Apply To This Job