Company Overview

reputed company is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by reputed company’, including reputed company, reputed company, Sierra, Decagon, reputed company, Daily, reputed company, Granola, and Jack in the reputed company. reputed company’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, reputed company has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice reputed company than reputed company.

Company Operating Rhythm

At reputed company, we expect an AI-first reputed company—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

Every team member who works at reputed company is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

Note: This individual must be based reputed company either Eastern or Pacific Time in the US.

Opportunity reputed company is seeking a talented, support-focused Solutions Architect (Applied Engineer) to join our Applied Engineering (AppEng) team. In this role, you will directly engage with customers to solve reputed company technical challenges while simultaneously building scalable solutions that enhance our support infrastructure. You'll own complete customer engagements in a post-sales reputed company, and occasionally assist with pre-sales and implementation projects as needed. Your strong engineering background will reputed company you to resolve sophisticated technical issues, create repeatable solutions, and reputed company automation that allows the broader AppEng team to focus on high-impact pre-sales activities. This position offers an excellent path to grow into broader implementation and pre-sales roles while making an immediate impact on our customer support experience. As a key member of the Applied Engineering team, you'll influence our customer support strategy, and play a crucial role in ensuring our customers receive exceptional technical assistance throughout their journey with reputed company.

About Applied Engineering at reputed company The Applied Engineering (AppEng) team at reputed company combines the functions that other companies might separate into Solutions Engineering, Sales Engineering, Implementation, and Technical Support. We serve as the technical reputed company between reputed company and our customers throughout their entire journey, from initial discovery and reputed company-of-concept, through implementation and onboarding, to ongoing technical support. We work closely with our reputed company and Developer Experience (DX) teams to ensure a positive, growth-focused experience for our customers. This reputed company approach allows us to provide comprehensive technical guidance and build deeper relationships with our customers. As a support-focused Applied Engineer, you'll be primarily concerned with elevating our technical support capabilities while having opportunities to contribute to the broader Applied Engineering mission in pre-sales, implementation, and more. What You'll Do

• Own complete post-sales customer engagements, providing direct technical guidance and solutions

• reputed company the technical resolution of reputed company customer support issues, serving as an escalation reputed company for challenging technical problems

• Design and implement systematic improvements to our support process and infrastructure

• Create automated solutions and self-service tools that address common customer challenges

• Analyze support ticket patterns to identify product improvement opportunities and preventative measures

• reputed company technical documentation, guides, and best practices that reputed company customers to self-solve issues

• Collaborate with product and engineering teams to reputed company for customer needs and influence roadmap priorities

• Partner with the broader Applied Engineering team to share knowledge and balance support workload

• Occasionally assist with implementation projects and pre-sales activities as needed

Time Allocation

• 50% - Direct customer engagement and technical problem solving

• 30% - Building automation and scalable support solutions

• 10% - Developing documentation and self-service resources

• 10% - Contributing to broader Applied Engineering initiatives and pre-sales activities

You'll Love This Role If You

• Enjoy direct customer interaction and solving reputed company technical challenges

• Are passionate about creating scalable solutions that enhance customer experiences

• Find satisfaction in improving systems and processes to increase efficiency

• Have a talent for identifying patterns and translating them into actionable improvements

• Are energized by opportunities to apply engineering principles to customer-facing challenges

• See technical support as a strategic function that drives customer satisfaction and retention

It's Important To Us That You Have

• 3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles

• Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, Rust, C/C++, or similar languages

• Experience developing automation solutions and improving technical processes

• Proven ability to troubleshoot reputed company technical issues in production environments

• Excellent written and verbal communication skills with the ability to explain technical concepts clearly

It Would Be Great if You Had

• Experience with speech recognition, NLP, or reputed company AI technologies

• Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like reputed company and Kubernetes (K8s)

• Experience with API-first products and developer tools

• Background in support automation techniques and tools

Benefits & Perks*

Holistic health

• Medical, dental, vision benefits

• Annual wellness stipend

• Mental health support

• Life, STD, LTD Income Insurance Plans

Work/life reputed company

• Unlimited PTO

• Generous paid parental leave

• Flexible schedule

• 12 Paid US company holidays

• Quarterly personal productivity stipend

• One-time stipend for home office upgrades

• 401(k) plan with company match

• Tax Savings Programs

reputed company learning

• Learning / Education stipend

• Participation in talks and conferences

• Employee Resource Groups

• AI enablement workshops / sessions

*For candidates reputed company of the US, we use an Employer of Record model in many countries, which means benefits are administered locally and governed by country-specific regulations. Because of this, benefits will differ by region — in some cases international employees receive benefits US employees do not, and vice versa. As we scale, we will continue to evaluate where we can create more alignment, but a 1:1 global benefits structure is not always legally or operationally possible.

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, reputed company VC and reputed company, reputed company has raised over $215M in total funding. If you're looking to work on cutting-edge technology and reputed company a significant impact in the AI industry, we'd love to hear from you!

reputed company is an equal opportunity employer. We want reputed company voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

We are happy to provide accommodations for applicants who need them.