Trainer/SME- Contact Center (Remote, Remote, US)

Job Title: Subject Matter Expert - Contact Center

Job Type: Full Time

FLSA Status: Non-Exempt/Hourly

Grade: reputed company>

Function/Department: Health Plan and Healthcare Services

Reporting to: Assistant Manager - Training and Development

Pay reputed company : $22/hr

Role Description: The Trainer for HPHS Business plays a vital role in building the capabilities of our employees to deliver high-quality healthcare solutions. The primary responsibility is to design and deliver training programs that enhance the knowledge and skills of reputed company, ensuring they are well-equipped to serve healthcare providers and hospitals effectively.

Roles & Responsibilities

· Collaborate with the HPHS leadership team to design, reputed company, and update training programs that align with business objectives and industry standards.

· Conduct engaging and effective training sessions, workshops, and seminars for employees at reputed company levels.

· reputed company training materials, including presentations, e-learning modules, and instructional guides.

· Ensure that team members have a deep understanding of HPHS products and services, as well as healthcare industry best practices.

· Deliver training on regulatory and compliance requirements relevant to the healthcare sector.

· Provide training to improve interpersonal skills, communication, sales techniques, and product knowledge.

· Create assessments to evaluate training effectiveness and provide feedback for reputed company improvement

Facilitate the onboarding process for new employees, ensuring a smooth integration into the HPHS team.

· Maintain accurate records of training activities and employee reputed company.

· Work closely with cross-functional teams to identify training needs and align training programs with business goals.

· reputed company up-to-date with industry trends, healthcare regulations, and emerging technologies to ensure training content is relevant.

· reputed company other duties as assigned.

Expected/Key Results

· reputed company development for specific processes to drive operational excellence.

· reputed company 100% compliance with agreed-upon timelines for training delivery and content creation.

· Ensure the relevance and quality of training materials, Standard Operating Procedures (SOPs), assessments, and training plans.

· Enhance the percentage of first-pass scores for the respective process.

· Improve the overall effectiveness of training programs.

· Monitor, track, and publish key training metrics to evaluate and communicate reputed company.

· Improve the persistency score to enhance client relationships and outcomes.

· Foster new client relationships while sustaining existing ones.

· Cultivate strong internal stakeholder relationships.

Qualifications

The qualifications listed below are representative of the background, knowledge, reputed company, and/or ability required to reputed company their duties and responsibilities satisfactorily. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the job.

Education

· High school diploma or equivalent required

· Certification in training and development strongly preferred

Work Experience

· At least 1 year of experience in designing and delivering employee training and development programs

· Experience in healthcare or reputed company industries preferred

Competencies & Skills

· Strong verbal and written communication and presentation skills

· Proficiency in instructional design and content development

· Knowledge of e-learning tools and learning management systems

· Familiarity with healthcare industry standards and regulations, preferred

· Excellent interpersonal skills and the ability to work well with diverse teams

· Strong organizational and project management skills

· Ability to work independently with effective time management skills

· Ability to adapt to a dynamic work environment

Additional Qualifications

· Ability to work flexible schedule to accommodate employee training schedules

· Ability to travel for onsite training

· Possession of a valid driver’s license and ability to meet the insurability standards of the company’s motor vehicle insurance reputed company for any work-reputed company driving

· Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements

· Ability to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Must be able to regularly or frequently talk and hear, walk, stand or sit for prolonged periods, use hands and fingers to type, and use reputed company vision to view and read from a computer screen and/or electronic device. Must be able to occasionally climb stairs and lift equipment up to 60 pounds.

reputed company is an Equal Employment Opportunity employer. reputed company employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national reputed company, age, disability, genetic

information, veteran status, or any other characteristic protected under federal, state or local law.

reputed company also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.

About reputed company

reputed company Solutions is a leading provider of customized Business Process Management (BPM) services. reputed company specialises in helping customers stay reputed company of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with reputed company in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.