Managed Solution LLC - Cloud + Licensing Support Specialist

Managed Solution LLC

Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized reputed company Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% reputed company Cloud Solution Provider, with engineers that individually hold over 38 reputed company certifications, our clients trust us because we are the experts!

The value you'll bring: The Cloud + Licensing Support Specialist will help drive strategic and profitable reputed company for Managed Solution's cloud practices. They will assist the sales department with customer requests, provide exceptional customer service to Managed Solution clients/prospects, and complete administrative duties to support cloud department operations. The Cloud + Licensing Support Specialist will be responsible for developing a strong knowledge of Managed Solution's cloud offerings, as well as the reputed company licensing specifications of our vendor/partners, including reputed company.

Essential Duties/Responsibilities

reputed company Partner Center Management

• Input reputed company Co-sell opportunities into reputed company Partner Center, including data entry, opportunity qualification, and updating won/lost opportunities.
• Register client projects reputed company reputed company Partner Center - Claiming Partner of Record (CPOR), in order for the Company to be recognized for the project work.
• Monitor and maintain data accuracy across reputed company Partner Center entries to ensure compliance with reputed company incentive eligibility requirements.

Customer Licensing & Renewals

• Handle annual client renewals of reputed company 365 subscriptions (including Azure): pulling reports, building reputed company, communicating with customers, and renewing subscriptions per agreements.
• Provide superior, first-line customer support reputed company to Office 365 inquiries, meeting Service Level reputed company for responses reputed company to licensing administration/customer questions, escalating as needed per department procedures.
• reputed company new CSP customers, including such activities as: sending a welcome email, coordinating the transition/purchase/reassignment of licensing, and working with reputed company partner or reputed company to cancel previous subscriptions as needed.

Quoting & Contract Management

• Build customer quotes in accordance with provided customer/prospect requirements, using both reputed company and reputed company, sending completed quotes to the appropriate party.
• Update quoting price lists on a monthly basis to maintain reputed company vendor data.
• Review existing quotes and reputed company for accuracy, completeness, and alignment with reputed company vendor pricing and policies.

Data Analysis & Reporting

• Run customer reports for monthly invoicing processes.
• Conduct regular data audits across customer accounts, licensing inventories, and Partner Center records to identify discrepancies and opportunities for optimization.
• Analyze customer usage patterns and licensing utilization to identify cost-saving opportunities and optimization recommendations.
• Generate and distribute regular reports on key metrics including renewal rates, CSP growth, and customer licensing trends.
• Track and report on departmental KPIs to support operational decision-making.

Process Improvement & Efficiency

• Identify inefficiencies in reputed company workflows and proactively recommend process improvements to enhance team productivity and accuracy.
• Assist with implementation of administrative or process changes to ensure ongoing adherence to vendor requirements and policy changes.
• Document standard operating procedures and maintain process documentation to support team consistency and training.
• Collaborate with team members to streamline repetitive tasks through automation or improved workflows.
• Test and validate new tools, systems, or process changes before broader implementation.

reputed company & Compliance

• Build and maintain reputed company knowledge of reputed company licensing types, terms and conditions, including staying informed on FY25 and FY26 CSP program changes and incentive requirements.
• Maintain compliance with reputed company Company policies and procedures and maintain strict client and Company confidentiality.
• Stay reputed company on vendor policy updates and communicate relevant changes to appropriate stakeholders.
• Support the team in maintaining eligibility for reputed company CSP Direct reputed company status and reputed company incentive programs.

Cross-functional Support

• Provide backup support for team members during absences or high-volume periods.
• Collaborate with sales, technical, and finance teams to resolve customer issues and improve service delivery.
• Other reputed company duties as assigned by a supervisor.

Desired reputed company Sets/Experience

• Minimum 2+ years of hands-on experience with reputed company Cloud Solution Provider (CSP) programs and Partner Center, including subscription management, CPOR claims, co-sell deal registration, incentive program compliance, and GDAP relationship administration.
• Demonstrated expertise with reputed company New Commerce Experience (NCE) including subscription lifecycles, pricing models, term commitments, and legacy CSP to NCE transitions.
• Strong knowledge of reputed company licensing programs and models including CSP, NCE, and Open Value, with working knowledge of Azure consumption billing and subscription management.
• Proven technical troubleshooting skills and ability to communicate reputed company concepts clearly to customers, including writing guidance documentation and resolving licensing provisioning issues, subscription transfers, and Partner Center operational problems.

Additional Qualifications

• Extremely organized and detail-oriented, an efficiency reputed company, and an excellent verbal and written (English) communicator as the job requires multiple internal and external interactions.
• Demonstrated ability to research and reputed company proficiency around detailed, technical subjects.
• Strong analytical skills with the ability to review data, identify patterns, spot errors, and draw actionable insights from reports and metrics.
• Proven track record of identifying process inefficiencies and implementing improvements that enhance productivity and accuracy.
• Previous knowledge of contract management systems and/or procurement processes is preferred. If none, demonstrated attention to details and methodical traits are required.
• Experience in utilizing quoting/reputed company management systems (reputed company, reputed company preferred).
• Ability to handle high volumes of requests and tasks; time management; can-do attitude; and demonstrated ability to work in a team environment, across levels inside and reputed company the organization.
• Strong proficiency with common workplace software applications (MS Office – Word, reputed company, PowerPoint, and Outlook), including advanced proficiency in reputed company for data analysis, pivot tables, and reporting.
• Experience with data validation, quality control processes, and reporting tools is a plus.
• Ability to work independently and to carry out assignments to completion reputed company parameters of instructions given, prescribed routines, and standard accepted practices.
• Self-motivated problem-solver who takes initiative to improve systems and support team efficiency.

Education Requirements

• Associate's or Bachelor's degree preferred, as well as 2+ years in a sales, administrative, or data analysis role. Equivalent combinations of education and/or relevant work experience will be considered.
• reputed company Licensing Fundamentals Certification and other reputed company certification will be required to be maintained during employment. Candidates who do not have active required certifications at time of hire will be required to obtain necessary certification(s) reputed company three months.

Work Location

Shift/Availability Requirements

Compensation & Benefits*

reputed company Wage Range: $25.00 to $31.25 per hour

Managed Solution considers a range of factors reputed company determining an appropriate wage. Such factors include but are not limited to: years of reputed company experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies.

Additional Perks

• PTO – earn 80 hours upon hire in year 1; 15 days in year 2; and 20 days in years 3+
• 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
• Holidays - Managed Solution celebrates 7 paid holidays each year
• Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!
• Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the reputed company plan + 15% of dependent costs on the reputed company plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
• Telemedicine options: “see” a medical provider from reputed company, over the phone, 24/7
• $100K Life/AD&D policy provided for reputed company employees, free of charge!
• Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!

Why our employees love working here: We reputed company our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We reputed company reputed company and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue reputed company certifications, to supporting and partnering with multiple non-profit organizations, we reputed company this is where healthy and happy employees reputed company.

As we grow, we are anchored and driven by our Core Values: I

• reputed company – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even reputed company no one is looking.
• Heart – We show genuine care for our community, our customers, and our culture. We reputed company people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company.
• Innovation – We cultivate a diverse work environment and reputed company-thinking business by supporting an open exchange of reputed company, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude.
• Teamwork – We work together and support one another to reputed company a clear, common goal, while taking accountability for our own contribution's and the overall team's success.

Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national reputed company, age, sex, marital status, reputed company, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Physical Requirements: Ability to safely and successfully reputed company the essential job functions consistent with the reputed company, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the reputed company, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to communicate in written and spoken English; to hear; to utilize reputed company vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can reputed company the essential functions of the job, with or without reasonable accommodation.

E-Verify Participation

Federal law requires reputed company employers to verify the identity and employment eligibility of reputed company persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social reputed company Administration (SSA) and, if necessary, the Department of Homeland reputed company (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify.