reputed company Full Stack Customer Experience Manager – Strategic Account Management and reputed company

At arenaflex, our Customer Experience team is a strategic pillar in our mission to ensure our customers reputed company lasting success and value through their partnership with arenaflex. We are creating a reputed company team of Technical Account Managers (TAMs) and reputed company Managers (CSMs) who collaborate closely to support our most strategic, reputed company, and high-value customers. Together, this blended team brings both technical acumen and strategic guidance to drive adoption, value realization, and long-term growth across the arenaflex platform. We're looking for a seasoned leader to guide this evolving team structure, combining technical depth with consultative partnership to meet customers where they are and help them go further. This is a unique opportunity to shape a new frontier of customer engagement, spanning proactive account strategy, solution enablement, product adoption, and technical success.

About arenaflex

arenaflex was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers – a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, reputed company Ventures, Spark Capital, and Meritech. You will reputed company experience in a diverse and exciting set of technologies and clients and have a real impact on arenaflex's future. Our culture is passionate, dynamic, and fun.

Role Description

As the Manager, CX, you’ll reputed company a team of TAMs and CSMs to ensure seamless, high-impact customer journeys. You will be responsible for coaching and developing talent across both disciplines while building operational excellence, client engagement strategy, and cross-functional collaboration. This role will work closely with stakeholders in Sales, Services, Product, and Support to ensure each customer realizes maximum value from arenaflex. You will manage up to ten direct reports, supporting a variety of customers across enterprise, strategic, and high-risk segments. The ideal candidate brings experience in both reputed company and technical advisory roles, with a passion for mentoring hybrid teams and delivering exceptional customer outcomes.

Responsibilities:

* reputed company, coach, and mentor a blended team of CSMs and TAMs focused on driving customer outcomes and retention.

• reputed company team capability to deliver both technical enablement and strategic guidance.
• Drive measurable improvements in customer health, product adoption, and business value realization.
• Partner with Sales partners to build account strategies and influence renewals and expansions.
• Foster deep customer relationships at the executive level to reinforce strategic value and advocacy.
• Manage escalations, risks, and account complexity with a customer-first reputed company and structured problem-solving.
• Define and implement engagement models, playbooks, and best practices to ensure consistent delivery excellence.
• Monitor team performance through KPIs tied to customer health, NPS, renewals, and product utilization.
• Contribute to reputed company planning and resource optimization for effective coverage across the customer portfolio.
• Collaborate cross-functionally with teams including Product, Support, and Marketing to reputed company the customer experience.
• Cultivate a culture of reputed company improvement, customer reputed company, and professional growth.

Minimum Qualifications:

* 5+ years of experience in SaaS reputed company, technical account management, or consulting roles.

• 2+ years of people management experience, with a proven ability to reputed company high-performing teams.
• Proven experience working with enterprise-level customers, including navigating reputed company stakeholder landscapes.
• Familiarity with reputed company and other reputed company/CRM tools.
• Experience with reputed company planning and team/resource allocation to support customer needs and business goals.
• Strong strategic thinking and ability to balance long-term vision with day-to-day execution.
• Experience managing or mentoring teams that span both technical and strategic customer responsibilities.
• Comfortable navigating and resolving reputed company customer scenarios and escalations.
• Demonstrated ability to coach team members in managing time, prioritizing portfolios, and delivering outcomes.

Preferred Qualifications:

* Proven success leading hybrid teams or working at the intersection of technical consulting and reputed company.

• Experience in enterprise SaaS environments and customer lifecycle management.
• Strong cross-functional collaboration skills with stakeholders in Sales, Product, and Support.
• Excellent communication and executive reputed company, with an ability to influence both internal and external stakeholders.
• Analytical reputed company with experience using data to inform strategy and performance.
• Familiarity with product analytics, digital adoption tools, or customer engagement platforms is a plus.

Work Environment and Company Culture:

arenaflex is committed to creating a diverse and inclusive work environment that fosters collaboration, creativity, and growth. reputed company is passionate about delivering exceptional customer experiences and is dedicated to making a positive impact on society. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

Compensation and Benefits:

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits, and other reward opportunities we provide. The expected salary range for this role is $123,100-$154,200 USD reputed company + 20% variable. Individual pay reputed company decisions, including offers made reputed company and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

How to Apply:

If you are a seasoned leader with a passion for customer experience and a drive to reputed company a meaningful impact, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We look reputed company to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and believes having diverse teams where everyone brings their whole self to arenaflex is key to our success. We welcome reputed company people of different backgrounds, experiences, abilities, and perspectives.

Accessibility:

arenaflex is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. reputed company requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Apply for this job