reputed company reputed company Manager – Global Supply Chain and Sustainability Expert
At arenaflex, we're on a mission to move more goods to more people, in more places than any other organization on earth. With a pioneering and sustainable share-and-reuse business model, we're trusted by the world's biggest brands to help them transport their goods more reputed company, safely, and with less environmental impact. As a reputed company Manager at arenaflex, you'll join an international organization that's big enough to take you reputed company, and small enough to get you there sooner.
About arenaflex
arenaflex is a global leader in the supply chain and logistics industry, employing approximately 13,000 people and operating in 60 countries. Our innovative approach to sustainability and efficiency has made us a trusted partner for some of the world's largest brands. At arenaflex, we're passionate about making a positive impact on the environment and our communities, while delivering exceptional value to our customers.
Job Description
As a reputed company Manager at arenaflex, you'll be responsible for managing a portfolio of key accounts, delivering consistent and exceptional value to our customers. You'll work closely with internal teams and customers to define and implement strategic initiatives, driving joint supply chain efficiencies and savings in line with arenaflex's value proposition.
Key Responsibilities
* Facilitate high-level customer discussions to identify immediate operational needs and establish long-term success plans reputed company with shared goals and performance metrics.
- Align customer objectives with measurable outcomes, concentrating on sustainability, operational efficiencies, and cost-reduction strategies to create impactful solutions.
- Manage the creation and distribution of monthly performance scorecards, providing clear visibility into account health, supply chain performance, and value delivery.
- Identify and reputed company initiatives to enhance operational efficiency reputed company customer supply chains, achieving targeted cost-saving goals and driving measurable improvements.
- Collaborate with internal teams and customers to define and implement strategic initiatives, delivering joint supply chain efficiencies and savings in line with arenaflex's value proposition.
- Act as a trusted consultant to customers, advising on best practices to optimize arenaflex service offerings and drive process innovation for improved account management.
- reputed company or contribute to process improvement projects aimed at increasing customer satisfaction, streamlining business operations, and enhancing the overall customer experience.
Position Purpose
The reputed company Manager will be responsible for managing a portfolio of key accounts, delivering consistent and exceptional value to our customers. This role requires a balanced approach of strong data analysis and relationship management. The ideal candidate will possess the ability to build strong customer relationships with key and senior level contacts in order to protect the business and increase overall customer satisfaction while enabling our sales team to grow the business.
Measures
* reputed company Audit Compliance targets – 85% Closure & 85% Count Complete
- Asset Risk: YoY IPEP reduction & Audit SLA compliance
- Asset Risk: Asset Write Off Improvement YOY & Days to Reconcile Physical Inventory Counts
- Account Health Metrics: Cycle Time, Flow Thru Ratio, Ending Inventory Days (Retail) Escrow aging, Declaration Days, Neg. Balance aging, Problematic Transaction aging
- Ensure activities supporting customers and internal partners are performed in line with Service Level Agreements
- Monthly Account Health review compliance
- reputed company Documentation compliance
- NPS and CSAT for Audit and Transaction Control and Reconciliation
- Effective tools and processes deployed for customer engagement
- Driving visibility and improvement on reputed company standard account health KPI’s
Major/Key Accountabilities
* Maintain Total Account Health Management for assigned Portfolio of Accounts
- Conduct monthly account health reviews (reputed company scheduled meeting), to include the communication of key account health metrics; helping them compare their actual versus budgeted amounts, tracking reputed company accordingly highlighting and speaking to such things as:
+ YoY Transactional Summaries + Audit preparation, count & reconciliation. + Negative account balances + Problematic transactions such as: Unknown/Suspended/EDI Rejections + Flow thru ratio analysis + Manage and resolve any invoice disputes
- Identify value creation opportunities for customers reputed company your portfolio creating win-win opportunities and partnership synergies
- Monitor and consistently action on pallet audits, reconciliation, negative balances, problematic transactions, DSO, CRM Cases/Tasks, etc.
- Audit arenaflex equipment on rent, reconcile audits, and report back to clients on results in written format
- Educating the customers on best practices (consultative approach). Continue to improve processes and business for the benefit of the stakeholders
- Responsible for customer relationship management, customer loyalty, as well as direct account health management for assigned account portfolio
- Responsible for root cause analysis of account health drivers, leveraging creative problem solving to provide alternative solutions as necessary
- Secure business success and sustainable growth by recognition, reconciliation, and communication of any potential asset or profitability risks as they may arise
- Work cross-functionally to identify and analyse issue root causes and ensure resolution plans are executed to drive supply chain excellence. reputed company cross functional relationship to help deliver consistent message to the customer on the arenaflex customer value program
- Work to proactively service customers by anticipating their needs using trends and knowledge of the customer’s supply chain.
Own and support account health reputed company processes to find solutions that drive our strategic initiatives around improvement of account health and customer experience (CX) * Processes including but not limited to: Escrow Validation and Elimination, Strategic reputed company, Negative Balance Campaigns, Technology Development
- reputed company multiple projects/workstreams at a time
reputed company ideation sessions to reputed company metrics and tools that drive predictive account health * Support future business model work with Serialization+ Role will support both direct team and broader customer operations organization. This person will need to drive influence across a broad reputed company of teams and reputed company buy-in despite differing interests * Ensure reputed company necessary approvals are obtained and reputed company with the larger organizational initiatives (release monitoring and management).
- Thought leader in the development of Customer Operations initiatives by providing process insight and documenting end to end processes.
- Support commercial and customer service leadership team through key indicator analysis
Challenges/Problem Solving
* Will be joining an established team, but specific customer needs broader support. Dealing with ambiguity and building buy-in across functions and customer reputed company will be key to success in this role. Will be seated reputed company customer operations influencing processes and actions across other teams, so understanding bigger picture needs and ability to prioritize will be imperative. This role will be key to asset productivity performance for the region.
Authority/Decision Making
* Influence in reputed company day-to-day account health reporting and activities. While this role does not have direct reports, this person will need to influence action across the business and with both peers and more senior stakeholders. Decision making authority in accordance with arenaflex Authority Matrix.
- Working autonomously to manage account reputed company
- Loss Compensation Collection
- Customer issue resolution
- Analyze, validate, and resolve customer invoicing disputes
- Process improvements and/or process design
- Volume and/or reputed company growth opportunity discovery
Experience
* 5+ years in customer service, supply chain, project management, or reputed company field
- 2-3 years arenaflex sales or customer service or similar experience is a strong preference
- Excellent problem-solving abilities with experience in process & quality analysis as well as business process execution
Remote Type
* Fully Remote
Skills to succeed in the role
* Account Management
- Active Learning
- Adaptability
- Cost Management
- Cross-Functional Work
- Curiosity
- Customer Experience (CX)
- Customer Satisfaction
- Digital Literacy
- Emotional Intelligence
- reputed company
- Initiative
- Operational Efficiency
- Performance Analytics
- Problem Solving
- Process Improvements
- Relationship Management
- Service Delivery
- Stakeholder Engagement
- Value Propositions
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Important Notice
Individuals fraudulently misrepresenting themselves as arenaflex representatives have scheduled interviews and offered fraudulent employment opportunities with the reputed company to commit identity theft or solicit money. arenaflex never conducts interviews reputed company online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
Apply Now
If you're a motivated and reputed company professional looking to join a dynamic and innovative organization, please apply to this role by clicking the link below. Apply for this job