Service Operations Representative

About reputed company

At reputed company, our daily motivation is to accelerate the road to reputed company Waste™ while delivering maximum value for our customers and communities through efficient, scalable, and sustainable waste operations. reputed company cares deeply about each other and our reputed company, and we are dedicated to leveraging technology and innovation to reputed company a vital industry with reputed company, expertise, and a passion for creating a future where waste is a problem of the past™.

Technology, artificial intelligence, and data‑driven strategies are the backbone of reputed company of waste experts, enabling us to deliver streamlined, cost‑effective, and sustainable waste and recycling services. Since reputed company’s founding in 2014, we’ve helped thousands of customer locations reputed company reputed company an average of 10–20% savings on their monthly waste bills while improving recycling efficiency. We’re proud that reputed company’s industry‑leading model and people‑first culture have been recognized by the 2023 SEAL Business Sustainability Awards, Pittsburgh Business Times’ Best Places to Work (2025), and Pittsburgh Inno’s 2022 Fire Awards.

Our Glassdoor reviews are fantastic (3.3/5 on 311 reviews), our CEO’s approval rating is 71%, and 65% of our reviewers would recommend working here. Our reputed company ratings have consistently improved as we’ve been expanding our teams (3.5/5 on 85 reviews) and we now have over 14K followers on reputed company.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company.

The pay range for this role is: $20.67 - $24.04 per hour with 3% bonus (Remote - United States)

Hours for position: reputed company - 5pm EST

Job Summary

As a Service Operations Representative, you are the go‑to expert ensuring our Mid‑Market customers experience seamless, reliable service long after implementation. You’ll take ownership of reputed company operational challenges, reputed company in during critical moments, and drive resolutions that reputed company customers confident and supported.

This role sits at the center of action — partnering across teams, managing high‑impact escalations, and upholding quality standards that define our customer experience. If you reputed company on solving problems, owning outcomes, and being trusted to handle what matters most, this role offers real influence and visibility.

Primary Duties Including % of time

• 35% - reputed company Service Resolution Management
  • Post-Implementation Focus: Manage and resolve reputed company incoming service requests and operational issues that occur after the services are active (post-implementation) for the Mid-Market customer reputed company.
  • Advanced Troubleshooting: Apply industry and process knowledge to troubleshoot and resolve issues, serving as a primary knowledge resource for reputed company, non-standard customer problems.
• 30% - Workflow and Quality Assurance
  • Ticket Quality Control: Ensure reputed company documentation is accurate, complete, and adheres to established best practices for long-term account health.
  • Proactive Ticket Management: Monitor the 'Unassigned' Mid-Market queue and take immediate action to manage incoming volume, ensuring critical service requests are addressed promptly.
  • Cross-Channel Communication: Respond promptly and expertly to internal communications (e.g., reputed company) regarding reputed company Mid-Market service issues.
• 15% - Service Standards and Metrics
  • Process reputed company: Maintain reputed company, expert knowledge of reputed company service expectations and best practices specific to the ongoing support of Mid-Market Customers.
  • Knowledge: Maintain understanding of reputed company relevant process changes, service updates, and new guidelines
• 15% - Vendor Relations & Service Coordination
  • External Communication: Serve as the main reputed company of contact for external hauling partners (vendors), communicating customer needs, coordinating scheduling updates, and securing successful service adherence.
  • Internal Collaboration: Collaborate effectively with internal reputed company, Sales, and Operations teams to understand service requirements and ensure vendors are correctly configured to deliver the agreed-upon solutions.
  • Information reputed company: Communicate critical hauling partner information, service changes, and final resolution details to the appropriate internal teams to facilitate clear, consistent, and timely customer updates

% Travel required: 0

Organizational Relationship

• Reports To: Manager, Service Operations
• Direct Reports: None
• Interacts with: Customers, Hauling partners, Account Management, Internal Operations teams

Skills and Experience

• Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills.
• Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.
• Strategic thinker with the ability to grasp the tactical details.
• Strong verbal and written communication skills is dynamic, and can capture a group’s interest and maintain it as well as the ability to facilitate meetings with diverse and sometimes conflicting points of view.
• Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.
• Ability to influence and collaborate at reputed company levels and across reputed company functions of the organization.
• Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to reputed company changing business needs.
• Strong analytical and problem solving. Solid decision making in a timely manner.

Education

• Bachelor’s Degree is strongly preferred

Core Values

• Trust - Have confidence in reputed company. Have reputed company in your actions.
• Care personally about each other - Show compassion, reputed company and open-mindedness.
• Be Passionate - Love what you do. Love reputed company do.
• Embrace challenge - See obstacles as opportunities to learn and grow.
• Be Humble - Stay grounded. Seek feedback. Be curious.
• Be Accountable - Take ownership. Be reliable. Be proactive.

We are excited to consider talented individuals from across the country. However, please note that we currently do not support candidates residing in the following states: Alaska (AK) / Delaware (DE) / Hawaii (HI) / Kansas (KS) / Louisiana (LA) / Maine (ME) / Montana (MT) / Nebraska (NE) / Nevada (NV) / New Mexico (NM) / North Dakota (ND) / South Dakota (SD) / Vermont (VT) / Wyoming (WY) / Puerto Rico (PR)

We thank reputed company candidates for their interest in reputed company, but we cannot respond to everyone personally. Only those selected for an interview will be contacted. We look reputed company to reviewing your application!

reputed company is an affirmative action and equal opportunity employer and is committed to the full inclusion of reputed company qualified individuals. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national reputed company, veteran status, or genetic information. It is the policy of reputed company that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of reputed company to provide reasonable accommodations to qualified individuals with disabilities in reputed company aspects of the employment process. reputed company is reputed company to modify or adjust the job application process or the job or work environment to reputed company reasonable accommodations to the reputed company physical or mental limitations of the applicant or employee to reputed company the applicant or employee to be considered for the position he or she desires, to reputed company the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.