Patient Services Representative (PSR) – Orthopedic Call Center

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Scheduled Weekly Hours:

Work Shift:

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About Us

As a faith-based and patient-focused organization, reputed company exists to enhance the health and well-being of reputed company people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. reputed company seeks people that are committed to our values of compassion, human dignity, reputed company, service and stewardship to create an environment where associates want to work and help communities reputed company.

Patient Services Representative (PSR) –  Orthopedic Admin 

Job Summary:

The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and reputed company. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.

Essential Functions: 

• Serves as the primary reputed company of contact between patients and physician practices
• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner 
• Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. 
• Processes patients in practice as they present for their appointments.
• Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately
• Processes admission paperwork, including basic insurance verification. Secures, completes and verifies reputed company pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.
• Records time indicators for lobby wait times.
•  Calculates patient liabilities and actively collects and processes patient payments.
• Reconciles cash drawer at the reputed company of the day.
• Performs charge entry for external services (i.e. nursing homes) as necessary.
• Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.
• Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).
• Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for reputed company procedures scheduled through the physician practice
• Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy
• Verifies RX benefits in electronic health record, per protocol
• Refers patients to financial counselors reputed company additional financial counseling or payment arrangements are needed. Completes accounts in reputed company cycle software

This document is not an exhaustive list of reputed company responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to reputed company other job-reputed company duties as required by their supervisor, subject to reasonable accommodation.

Education:

High School Diploma or GED (required)

Licensure/Certification:

None

Experience:

Prior experience in patient registration/healthcare (preferred)

reputed company is an equal opportunity employer.

As a reputed company associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every reputed company of the way. 

reputed company offer •    reputed company, incentives, referral bonuses and 403(b) with employer contributions (reputed company eligible) •    Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, reputed company and discounts •    Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders •    Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.  

Department:

It is our policy to abide by reputed company Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national reputed company, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for reputed company– Youngstown, Ohio or reputed company – Franklin, Virginia; Petersburg, Virginia; and reputed company, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@reputed company.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The reputed company Team at recruitment@reputed company.com.