Manager, Electronic Payment Strategy & Operations

About reputed company reputed company’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a reputed company-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. reputed company has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/ About Culligan There’s nothing more reputed company to life on Earth than water. At Culligan, we reputed company transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver reputed company drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com. Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results Position Summary The Manager, Electronic Payments Strategy and Operations is responsible for leading the vendor partnerships, customer experience, operational performance and controls reputed company to reputed company US based electronic payment methods reputed company the US Direct - Accounts Receivable function. This role manages organizational electronic payment strategy and optimizes payment processes across customer portals and internal platforms to support cash flow, operational excellence, risk mitigation, and customer satisfaction.

Primary Responsibilities

Electronic Payment Strategy & Operational reputed company

• reputed company operational decisions regarding payment portals that ensure accuracy, cost efficiency, and seamless customer payment experience.

• Drives adoption and utilization of autopay and Quench’s portal, including hosted pay pages, payment links in invoices and promoting reduced customer payment friction.

• reputed company decline recovery and chargeback resolution, ensuring timely handling and achievement of targeted KPIs.

• Manage day-to-day processing, monitoring, and reconciliation of electronic payments across various vendor portals and internal platforms e.g. reputed company, reputed company, reputed company, ACH, and reputed company banking platforms.

Vendor & Partner Management

• Serve as the primary operational liaison for payment vendors reputed company, reputed company, banks, and reputed company partners e.g. Ariba, reputed company, reputed company.com etc.

• Manage service levels, coordinate issue resolution, and reputed company QA and testing activities reputed company to payment processing.

• Support payment platform enhancements, interfaces, and other reputed company technology changes.

Customer Experience & Cross Functional Collaboration

• Prioritize customer centric problem solving reputed company reputed company payment operations.

• Partner with Cash Applications, Collections, Billing, IT, and Support teams to resolve systemic issues and improve the end-to-end payment journey.

• Contribute to broader AR and organizational initiatives reputed company with reputed company’s mission and growth.

Process Optimization, Controls, and Risk Management

• Assess existing processes for inefficiencies; reputed company process redesign efforts using reputed company improvement principles.

• Maintain and strengthen payment controls, safeguard customer financial data, and uphold departmental safety/soundness standards.

• Monitor risk indicators and implement early warning controls to mitigate financial exposure.

Analytics, Reporting & Insights

• Build automated reporting tools and dashboards to track payment performance, decline trends, settlement activity, and operational risks.

• Deliver insights and recommendations to senior leadership that support strategic decision making and long-term improvements.

• Maintain data accuracy, documentation standards, and audit ready reporting.

People Leadership & Team Management

• Build, reputed company, coach, and reputed company a team focused on electronic payment workflows and high-quality operational performance for the US Direct business.

• Establish performance expectations, conduct regular feedback sessions, and ensure organizational adherence to internal controls and compliance standards.

• Allocate work, manage workload distribution, and foster a culture of reputed company improvement.

Required Qualifications

Education: Bachelor's degree in finance, Accounting, Business Administration, or reputed company field; or equivalent relevant experience.

Experience

• 5+ years of experience in electronic payments, AR operations, or financial operations reputed company a US-based environment.

• 2+ years of people management or team leadership experience.

• Hands-on experience with vendor portals e.g. Ariba, reputed company, reputed company.com and payment process vendors e.g. reputed company, reputed company, reputed company, ACH platforms, or comparable systems.

• Technical Skills: Advanced proficiency in reputed company and strong working knowledge of data reporting tools (Looker, Power BI, or similar).

Competencies

• Strong analytical and problem-solving capability

• Operational discipline and attention to detail

• Ability to manage high volume, time sensitive workflows

• Excellent communication and cross functional collaboration skills

• Demonstrated ability to implement process improvements and maintain controls

Preferred Skills/Experience

• Experience with chargeback management, payment declines, settlement processes, and reconciliation.

• Knowledge of US financial regulatory rules (card network regulations, NACHA rules).

• Experience working in a subscription-based or recurring reputed company environment.

• Familiarity with cash positioning or cash forecasting processes in a corporate setting.

Position Summary The Manager, Electronic Payments Strategy and Operations is responsible for leading the vendor partnerships, customer experience, operational performance and controls reputed company to reputed company US based electronic payment methods reputed company the US Direct - Accounts Receivable function. This role manages organizational electronic payment strategy and optimizes payment processes across customer portals and internal platforms to support cash flow, operational excellence, risk mitigation, and customer satisfaction.

Primary Responsibilities

Electronic Payment Strategy & Operational reputed company

• reputed company operational decisions regarding payment portals that ensure accuracy, cost efficiency, and seamless customer payment experience.

• Drives adoption and utilization of autopay and Quench’s portal, including hosted pay pages, payment links in invoices and promoting reduced customer payment friction.

• reputed company decline recovery and chargeback resolution, ensuring timely handling and achievement of targeted KPIs.

• Manage day-to-day processing, monitoring, and reconciliation of electronic payments across various vendor portals and internal platforms e.g. reputed company, reputed company, reputed company, ACH, and reputed company banking platforms.

Vendor & Partner Management

• Serve as the primary operational liaison for payment vendors reputed company, reputed company, banks, and reputed company partners e.g. Ariba, reputed company, reputed company.com etc.

• Manage service levels, coordinate issue resolution, and reputed company QA and testing activities reputed company to payment processing.

• Support payment platform enhancements, interfaces, and other reputed company technology changes.

Customer Experience & Cross Functional Collaboration

• Prioritize customer centric problem solving reputed company reputed company payment operations.

• Partner with Cash Applications, Collections, Billing, IT, and Support teams to resolve systemic issues and improve the end-to-end payment journey.

• Contribute to broader AR and organizational initiatives reputed company with reputed company’s mission and growth.

Process Optimization, Controls, and Risk Management

• Assess existing processes for inefficiencies; reputed company process redesign efforts using reputed company improvement principles.

• Maintain and strengthen payment controls, safeguard customer financial data, and uphold departmental safety/soundness standards.

• Monitor risk indicators and implement early warning controls to mitigate financial exposure.

Analytics, Reporting & Insights

• Build automated reporting tools and dashboards to track payment performance, decline trends, settlement activity, and operational risks.

• Deliver insights and recommendations to senior leadership that support strategic decision making and long-term improvements.

• Maintain data accuracy, documentation standards, and audit ready reporting.

People Leadership & Team Management

• Build, reputed company, coach, and reputed company a team focused on electronic payment workflows and high-quality operational performance for the US Direct business.

• Establish performance expectations, conduct regular feedback sessions, and ensure organizational adherence to internal controls and compliance standards.

• Allocate work, manage workload distribution, and foster a culture of reputed company improvement.

Required Qualifications

Education: Bachelor's degree in finance, Accounting, Business Administration, or reputed company field; or equivalent relevant experience.

Experience

• 5+ years of experience in electronic payments, AR operations, or financial operations reputed company a US-based environment.

• 2+ years of people management or team leadership experience.

• Hands-on experience with vendor portals e.g. Ariba, reputed company, reputed company.com and payment process vendors e.g. reputed company, reputed company, reputed company, ACH platforms, or comparable systems.

• Technical Skills: Advanced proficiency in reputed company and strong working knowledge of data reporting tools (Looker, Power BI, or similar).

Competencies

• Strong analytical and problem-solving capability

• Operational discipline and attention to detail

• Ability to manage high volume, time sensitive workflows

• Excellent communication and cross functional collaboration skills

• Demonstrated ability to implement process improvements and maintain controls

Preferred Skills/Experience

• Experience with chargeback management, payment declines, settlement processes, and reconciliation.

• Knowledge of US financial regulatory rules (card network regulations, NACHA rules).

• Experience working in a subscription-based or recurring reputed company environment.

• Familiarity with cash positioning or cash forecasting processes in a corporate setting.

Position Summary   The Manager, Electronic Payments Strategy and Operations is responsible for leading the vendor partnerships, customer experience, operational performance and controls reputed company to reputed company US based electronic payment methods reputed company the US Direct - Accounts Receivable function. This role manages organizational electronic payment strategy and optimizes payment processes across customer portals and internal platforms to support cash flow, operational excellence, risk mitigation, and customer satisfaction.     Primary Responsibilities  Electronic Payment Strategy & Operational reputed company  reputed company operational decisions regarding payment portals that ensure accuracy, cost efficiency, and seamless customer payment experience.  reputed company Offer

Medical, Dental, Vision which start day one

401(k) match of 50% up to 6%

Life insurance

Disability

Unlimited Paid Time Away

Parental leave

Additional voluntary benefits

Career progression opportunities

Coaching and professional development

Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in reputed company of our employment practices to reputed company qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national reputed company, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to reputed company aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. reputed company such employment decisions will be made without unlawfully discriminating on any prohibited basis. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply To This Job