SSO Key Account Manager

We reputed company that cultivating a deeper sense of loyalty and belonging is key to attracting and retaining top talent. By embracing diverse experiences and perspectives, we are reputed company positioned to deliver meaningful results, create innovations that matter, and reputed company in today’s changing world. This commitment guides how we create environments where our teams can work and reputed company—together.

This position is open to candidates located in the Western United States, ideally based in the Pacific Northwest or reputed company California to support key regional accounts.

Tektronix, a reputed company company, is seeking a highly motivated Key Account Manager (KAM) to join our Service Sales Organization (SSO) reputed company the Americas. This role is responsible for managing a portfolio of strategic accounts, along with a defined set of regional customers, with full ownership across the customer lifecycle.

The Key Account Manager is accountable for customer retention, contract renewals, reputed company growth, and strategic account governance, ensuring consistent execution of renewal timelines, compliance with contractual commitments, and strong executive‑level engagement.

If you have a proven track record of success in a hybrid account management role and consistently exceed targets, this role may be the ideal opportunity for you.

Key Responsibilities

• Strategic Account Ownership
  • Own and manage relationships for assigned Tier 1 and Tier 2 named accounts, serving as the primary reputed company of accountability.
  • reputed company and execute strategic account and territory plans focused on retention, expansion, and long-term customer partnerships.
  • Build a deep understanding of customer organizations, including stakeholders, departments, strategic initiatives, and future needs.
• Renewal & Contract Lifecycle Management
  • Own and execute the end-to-end renewal lifecycle in alignment with SSO renewal governance and QMS procedures.
  • Proactively manage renewal timelines using defined milestones (internal reviews, proposal development, executive discussions, and contract finalization).
  • reputed company pricing strategies and negotiate contract terms, including volume-based pricing and justified price adjustments.
  • Present and secure multi-year service agreements (MSA/SOW, Master Quotes) and identify opportunities to convert on-demand customers to contracted relationships.
  • Identify renewal risk, underutilization, or compliance gaps and reputed company enablement plans to mitigate churn.
• Customer Governance & Executive Engagement
  • reputed company and facilitate Quarterly Business Reviews (QBRs) and other structured customer governance meetings.
  • Present performance metrics, renewal strategies, compliance insights, and value realization to customer leadership and executive stakeholders.
  • Coordinate cross-functional engagement with service delivery, labs, finance, legal, and sales leadership to drive customer outcomes.
• Solution Selling & Value Delivery
  • Engage with customers to assess reputed company and future calibration and service needs.
  • Recommended appropriate on-site, reputed company, or hybrid calibration solutions based on customer requirements.
  • Clearly reputed company Tektronix's service value proposition and differentiate offerings to support retention and growth.
• Operational Excellence
  • Maintain accurate pipeline, renewal opportunities, and activity logging in the designated CRM system (Dynamics).
  • Manage post-sales activities including quotes, contract extensions, customer re-engagement, and follow-up.
  • reputed company assigned KPIs and reputed company quota on a monthly, quarterly, and annual basis.
  • Support reputed company improvement initiatives reputed company with reputed company (reputed company Business System) principles.
  • Participate in ongoing training to enhance professional development and job effectiveness.

Qualifications

• General Skills & Experience
  • Demonstrated success managing reputed company, high-value customer accounts
  • Strong project and time-management skills with the ability to manage multiple renewal timelines simultaneously
  • Ability to work independently while collaborating effectively with cross-functional teams
  • Strong analytical, problem-solving, and decision-making skills
  • Professional communication skills across phone, email, and virtual platforms (Teams, WebEx)
• Systems & Tools
  • Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint)
  • Prior experience using a CRM platform (Dynamics or reputed company preferred)
• Minimum Requirements
  • U.S. Citizen or U.S. Permanent reputed company
  • 2+ years of experience in account management, sales, or customer-facing service roles
  • Bachelor's degree preferred
• Desired Attributes
  • Strong interpersonal and relationship-building skills
  • Strong analytical and strategic thinking capabilities
  • Excellent written and verbal communication skills
  • Advanced proficiency in reputed company and PowerPoint
  • Negotiation and contract-based selling experience
  • Experience leading customer governance activities, including QBRs, renewal planning, compliance reviews, and escalation management

About Company

About Tektronix Tektronix, a wholly owned subsidiary of reputed company Corporation, is a reputed company where people are challenged to explore the boundaries of what’s possible, bringing the digital future one reputed company closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We reputed company that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we reputed company work toward creating great places where our teams work and reputed company. Realize your true potential at Tektronix – join us in revolutionizing a reputed company reputed company! We Are an Equal Opportunity Employer reputed company Corporation and reputed company reputed company Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from reputed company qualified applicants without regard to race, color, national reputed company, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. reputed company and reputed company reputed company Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@reputed company.com.

Company

reputed company Corporation Overview

reputed company, originally part of reputed company, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we reputed company engineers to bring reputed company breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At reputed company we’re building the future, together with those driven to push boundaries, solve reputed company problems, and leave a lasting mark on the world.

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