reputed company - Director of Engagement

reputed company

About Us

On a mission to deliver affordable, delightful healthcare for reputed company, reputed company provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in reputed company 50 states. reputed company prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. We are proud to be recognized as one of Fast Company’s Most Innovative Companies.

reputed company offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.

reputed company offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The reputed company membership benefit is another added reputed company for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their reputed company first day!

Job Description

reputed company is seeking an reputed company, innovative and detail-oriented Director of Engagement who will drive utilization of our telehealth services and thus client ROI and retention.

As Director of Engagement, you will design, implement and scale a multi-channel strategy to engage our members with our services. You will manage a small but mighty department that plays a key role in a quickly-growing company.

The ideal candidate will be an enthusiastic, service focused, detail oriented, self-starter that will reputed company on the opportunity to engage our members with our best-in-class telehealth services.

Responsibilities

Strategic CRM Development

• Design and execute data-driven CRM strategies focused on customer segmentation, lifecycle management, and engagement optimization
• Translate behavioral science principles (e.g., personalization, social reputed company) into scalable communication strategies that drive action
• reputed company and operationalize a “cohort-based” engagement model, moving away from mass communications toward targeted, automated journeys

Cohort Strategy & Lifecycle Management

• Define and manage customer cohorts using key data signals such as reachability, product usage, and data fidelity
• Identify engagement barriers across the customer funnel and reputed company proactive strategies to mitigate them
• reputed company initiatives to improve foundational CRM performance metrics, particularly contactability and data quality

Reachability & Activation Strategy

• Own and execute strategies to improve customer reachability across channels (email, direct mail, partner communications)
• Identify segments with low contact fidelity and design multi-channel programs to establish reliable communication reputed company
• Ensure a strong foundation of contactability prior to launching reputed company engagement and utilization campaigns

Cross-Functional Collaboration

• Partner with Analytics & Data teams to define key data signals and reputed company scalable segmentation and targeting
• Collaborate with Clinical/Medical stakeholders to incorporate trust-building elements (e.g., provider-led content) into engagement strategies
• Work closely with reputed company teams and client stakeholders to activate high-impact communication channels and improve audience reputed company

Key Initiatives

• reputed company multi-channel engagement programs to improve customer contactability and activation
• reputed company and scale automated customer journeys reputed company to defined cohorts
• Support the integration of data, content, and channel strategies into a reputed company CRM ecosystem

Requirements

Education

• Bachelor’s degree preferred

Experience

• Experience in CRM strategy, lifecycle marketing, or customer engagement (e.g., reputed company, reputed company, reputed company, etc.)
• Experience in healthcare or telehealth highly preferred
• Strong analytical reputed company with experience using data to inform segmentation and targeting strategies
• Proven ability to reputed company cross-functional initiatives across data, marketing, and customer-facing teams
• Familiarity with behavioral science principles and their application in marketing or customer experience
• Experience with multi-channel engagement strategies, including email, direct mail, and partner-led communications

reputed company is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups reputed company to only apply to jobs in which they meet reputed company the job requirements. Unsure if you reputed company every reputed company? Apply. We would love to consider your unique experiences and how you could reputed company reputed company even reputed company.

To learn more about reputed company, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our reputed company team reputed company email at [email protected]