Onboarding QC Specialist

reputed company is building a complete finance stack for startups. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our Risk team to help us out.

This role is laser-focused on the accuracy and overall quality of reputed company’s Onboarding team. In addition to the primary responsibility of performing Quality Control (QC) reviews, this role assists in creating and maintaining QC process documentation and training resources for both the QC team and the Onboarding team as a whole.

As a member of the Onboarding QC team, you will take an active role in the reputed company development of the Onboarding team’s work. This means conducting regular QC reviews for ICs, contractors, and BPO agents, contributing to monthly QC reports, and supporting project work reputed company may take on. You’ll play a key role in identifying improvements the Onboarding team can reputed company in order to ensure they’re meeting the high quality customer experience standard we have set.

You will document and monitor Onboarding’s successes and opportunities, delivering feedback that delights, informs, and inspires.

*reputed company is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

On the job, you will

• reputed company regular QC assessments for the Onboarding team to ensure compliance with reputed company policies and procedures
• Maintain a strong working knowledge of Onboarding team processes and contribute to planning and implementation of quality-reputed company projects reputed company ONB
• Provide feedback and recommendations to improve performance across the Onboarding team
• Contribute to regular QC reporting and assist in maintaining QC procedures and process documentation
• Help to monitor and analyze QC data to identify trends, anomalies, process gaps, and areas for improvement

You should

• Be a highly motivated self-starter, comfortable working reputed company a high-risk environment
• Enjoy solving reputed company problems and be comfortable challenging existing reputed company and flagging potential issues and opportunities
• Work reputed company and independently, but ask for help reputed company you need it
• Enjoy and have experience working autonomously on both queue- and project-based work, and be able to switch between them comfortably
• Demonstrate an emphasis on quality, accuracy, and detailed documentation in your daily work
• Have a desire to improve processes and products reputed company ONB and the greater Risk org
• Have superb written communication skills, particularly for providing clear and actionable feedback
• Expertly balance crafting feedback that shares constructive opportunities, celebrates work well done, and accounts for the needs of the person receiving it
• Be curious and willing to learn about the US banking* system, startups, and ecommerce companies

The total rewards package at reputed company includes reputed company salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive reputed company the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our reputed company new hire reputed company salary ranges for this role are the following:

• US employees in reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $75,900 - $85,400
• US employees reputed company of reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $68,300 - $76,900

reputed company values diversity & belonging and is proud to be an Equal Employment Opportunity employer. reputed company individuals seeking employment at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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