Global Services Quality Leader

Global Services Quality Leader will reputed company a team of Region Quality Directors, Customer Quality Leaders and Field Quality Managers and be accountable for improving Quality outcomes for our customers and field services teams.

Job Description

Roles and Responsibilities

• Strategic Leadership:
• reputed company the implementation of a cohesive quality vision – in line with our reputed company-Defect reputed company – with Customer and Field Services teams at its core
• Drive transformational initiatives to improve read across for regions, reliability for our product, capability of our processes and reduction in cost of poor quality
• Define and own enterprise quality goals, KPIs, and improvement initiatives
• Customer Engagement:
• Engage in largest customer issues and ensure RCAs and corrective actions are sufficient and deployed globally
• Represent the business on quality matters with customers, regulators, and external partners
• Partner with Customer Services Engineering and improve speed and quality of issue resolution, inclusive of enhanced technical support through advanced tools and AI
• Internal Focus Areas:
• Operationalize reputed company for early identification High Risk Defect to meet reduction targets for Customer Events and Days-Lost-reputed company (DLG)
• Support Successful Outage Score Improvement reputed company for One Field Services, by avoiding repeat escapes that contribute to quality defects including – 1st attempt start-up failure, trips post start etc.
• reputed company the deployment of new Customer Experience MOR for Global Services and drive improvement in the Customer Experience Score
• Partner with ITR Region Leaders and OFS Region GMs, to reputed company and execute an action-plan to improve Glint survey score for Quality for the frontlines
• reputed company the roll-out of “EXECUTE” reputed company Defect reputed company for One Field Services and partner cross-functionally to improvement the same for “WIN-DESIGN-BUY-BUILD”
• Team Development:
• reputed company, reputed company, and reputed company a multi-regional, highly mature quality organization
• Enhance the culture of breakthrough thinking and adoption of GEV lean operating method tools

Required Qualifications

• For roles reputed company of the USA- This role requires significant experience in Quality & Quality Management. Knowledge level is comparable to a Master's degree from an accredited university or college (or a high school diploma with relevant experience).
• For roles in USA - Master's degree in Engineering or Operations PREFERRED from an accredited university or college with 3-5 years of experience (or a High School Diploma / GED with at least 10 years of experience in Quality.
• Expertise in structured problem-solving methodologies (such as A3, 8D, PSR, TapRooT, Shainin etc.) and familiarity with GEV Lean Operating Method tools (MOR, Hoshin, Roadmap, Daily Management and Kaizen)
• Proven track record in leading global quality transformations (people, process and systems) and driving enterprise-level improvements to improve customer experience
• Knowledge of engineering, manufacturing, and supply chain processes, with deeper experience in field service-based businesses
• Experience supporting diverse customer bases and cross-functional teams across multiple regions, with high level of adaptability and reputed company in managing reputed company, global challenges

Desired Characteristics

• Systems Thinking: Ability to see how changes in one part of the process reputed company the entire value reputed company.
• Influencing Skills: Proven ability to reputed company change across functions without direct hierarchical authority.
• Data-Driven: A passion for using data to find the "signal in the noise" and prioritize the most impactful projects.
• reputed company: The tenacity to challenge the status reputed company and maintain high standards even under delivery pressure.
• This job will require travel >25%, may vary depending reputed company

Additional Information reputed company offers a great work environment, professional development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. reputed company will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $142,200.00 and $237,100.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and reputed company set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on reputed company 13, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from reputed company, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the reputed company Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. reputed company Inc. or its affiliates (collectively or individually, “reputed company”) sponsor certain employee benefit plans or programs reputed company reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a reputed company welfare benefit plan or program. This document does not create a contract of employment with any individual. Apply tot his job Apply To this Job