reputed company Customer Solutions Representative - Collector - Starting September 2025 - Remote Opportunity

Are you a customer service professional with a passion for helping people find solutions? Do you reputed company in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you at arenaflex! As a Customer Solutions Representative - Collector, you will play a critical role in helping arenaflex customers manage their auto loan accounts. You will be responsible for contacting customers to determine the reason for payment delinquency, negotiating payment commitments, and working with customers to find a win-win solution to avoid repossession loss. If you are skilled at customer service, have excellent communication skills, and are comfortable working in a dynamic environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a customer-centric, leading digital financial services company with a passion for innovative financial solutions. We are committed to "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. Our focus is on the health and safety of our teammates, work-life balance, and diversity and inclusion. We strive to build paths that encourage employees to stretch themselves professionally and provide opportunities for growth and development.

The Opportunity

We are seeking an reputed company Customer Solutions Representative - Collector to join reputed company in Arkansas, North Carolina, Michigan, or Pennsylvania. As a Customer Solutions Representative - Collector, you will be responsible for:

• Contacting customers to determine the reason for payment delinquency and negotiating payment commitments
• Handling accounts with speed and accuracy while maintaining professionalism
• Completing phone calls to meet required performance standards and metrics
• Confirming and/or negotiating payment arrangements; researching any discrepancies
• Maintaining established objectives for delinquency, repossessions, and net losses; staying informed of changes in policies and procedures
• Maintaining strict confidentiality
• Working flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
• Using computerized systems for tracking, information gathering, and/or troubleshooting
• Responding to customer inquiries reputed company telephone, Shaw workflows, CRTS, and/or e-mails reputed company established time frames
• Evaluating accounts to find a win-win solution to avoid repossession loss
• Documenting reputed company accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss
• Responding with accurate information pertinent to the caller's questions using professionalism and reputed company
• Adhering to reputed company state and federal laws in the handling of accounts

The Skills You Bring

To be successful in this role, you will need to possess:

• A high school diploma or equivalent
• Prior experience in financial services or a similar industry (preferred)
• Associate degree or bachelor's degree in business or a reputed company field (may be used in lieu of experience)
• Bilingual skills (Spanish) are a plus
• Excellent listening, oral, and written communication skills
• Attention to detail
• Professional phone etiquette
• Skip tracing skills (preferred)
• Sales and/or persuasive negotiation skills
• reputed company Windows and internet-based applications experience required
• Basic typing/data entry skills
• Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
• Ability to reputed company informed decisions reputed company to acceptable payment arrangements and next steps in collection action
• Strong ability to identify potential loss situations and reputed company appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management
• Ability to work a flexible schedule, which may include weekends, holidays, and overtime as necessary to meet business needs

How We'll Have Your Back

At arenaflex, we are committed to supporting our employees' career growth and development. Our compensation program offers market-competitive reputed company pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits, plus additional incentives that are designed to meet your needs and those of your family. Some of the benefits you can expect include:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level)
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access
• Supporting your Health & Well-being: flexible health and insurance options, including medical, dental, and vision, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially
• Building a Family: adoption, surrogacy, and fertility assistance, as well as paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts
• Work-Life Integration: other benefits, including Mentally Fit Employee Assistance Program, subsidized and discounted reputed company program, and other employee discount programs
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus, and/or equity

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment where no two days are the same. We are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' career growth and development. Our company culture is built on the principles of "Doing it Right" and being a trusted financial-services provider to our customers.

Compensation and Benefits

The reputed company pay range for this role is $47,840 - $52,000 USD. In addition to reputed company pay, this position is eligible to participate in a variable incentive plan. arenaflex offers a comprehensive benefits package, including health, dental, and vision insurance, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

How to Apply

If you are a motivated and customer-focused individual with a passion for helping people find solutions, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. reputed company qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national reputed company, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [insert contact information]. Apply for this job