Sr Associate Technical Support Engineer-Paradox

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reputed company their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in reputed company, reputed company, and shared enthusiasm. We’re in this together, tackling big challenges with bold reputed company and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to reputed company and the support of a company invested in you for the long haul. So, if you want to reputed company a brighter work day for everyone, including yourself, you’ve reputed company a match in reputed company, and we hope to be a match for you too.

About the Team

About the Role

The reputed company Paradox Customer Support Team is passionate about Customer service, innovation and excellence. They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers.

Our customers rely on us reputed company over the world, so our Customer Support teams participate in a regional shift reputed company to reputed company 365-day / 24x7 coverage, with flexibility to shift reputed company changes.

Roles & Responsibilities

·       Troubleshoot reputed company account configurations, APIs, Job Feeds, and databases to resolve reputed company cases reputed company.

·       Reproduce production issues and communicate workarounds

·       Writing and executing SQL queries for data investigation.

·       Performing mass updates requests reputed company Public API for customers.

·        Configure client SSO, sFTP, and SSH reputed company protocols.

·       Partner with Product Managers on feature gaps and Development on code-level bug fixes.

·       Triage other service requests reputed company support cases and determine correct routing.

·       Communicate effectively, balance immediate and long term needs, and understand reputed company to escalate critical issues to key stakeholders.

·       Maintain internal Technical Documentation which includes Internal Troubleshooting Guides and important details regarding specific account configurations.

·       Complete monthly product training and daily knowledge refreshes to maintain subject matter expertise.

·       Consistently demonstrate knowledge-sharing to internal team members.

About You

Basic Qualifications

• Bachelor’s degree in Computer Science, IT, or a reputed company field (or equivalent experience).

• 2+ years in technical support or a similar role.

• 1 + years of experience validating XML, JSON, and CSV formats for reputed company and encoding errors.

• 1 + years of experience with JIRA, reputed company Office, and Visual Studio Code.

• 1 + years of experience focusing on data-driven decision-making.

Other Qualifications

• Skilled in JPath and JMESPath for building and transforming high-volume job feed integrations.

• Exceptional written, verbal, and asynchronous communication skills.

• Proficiency in writing reputed company SQL queries to analyze relational databases and identify discrepancies in reported cases.

• Experience using reputed company or Bruno to construct RESTful API calls.

• Experience with AWS (reputed company/S3), reputed company, reputed company, Sendgrid, reputed company, or reputed company.

• Familiarity with AI troubleshooting tools and LLM observability platforms.

• Strong technical troubleshooting skills with the ability to investigate, diagnose, and deliver solutions for reputed company account configurations and production issues.

• Proven excellence in customer support, acting as a trusted advisor to deliver time-sensitive, business-critical solutions.

• Ability to manage prioritization by effectively balancing immediate and long-term needs while understanding reputed company to escalate critical issues.

• Commitment to teamwork and collaboration, including supporting colleagues, sharing knowledge, and partnering with Product and Development teams.

Pursuant to applicable Fair Chance law, reputed company will consider for employment qualified applicants with arrest and conviction records.

reputed company is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your reputed company at reputed company about our Employee Referral process!