(Remote) Service Desk Technician - Information Technology Services

%3Cp%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EThe Department of Information Technology Services at reputed company is currently accepting applications for a Service Desk Technician.%3C/span%reputed company%3C/p%reputed company%3Cp%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%reputed company%3Cstrong%3EAbout the Opportunity%3C/strong%reputed company%3C/span%reputed company%3C/p%reputed company%3Cp%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EThis is a tier 1, reputed company line position at the Service Desk. %26nbsp;They are the reputed company between the customer and ITS. They assist the customers with incident resolution or getting their service request fulfilled. This is a remote worker position who communicates reputed company phone or an electronic reputed company.%3C/span%reputed company%3C/p%reputed company%3Cp%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%reputed company%3Cstrong%3EPay Grade: %3C/strong%3E15%3C/span%reputed company%3C/p%reputed company%3Cp%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%reputed company%3Cstrong%3EStarting Wage:%3C/strong%reputed company %2419.00 / hour%3C/span%reputed company%3C/p%reputed company%3Cp%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%reputed company%3Cstrong%3EShift: %3C/strong%3EMonday through Friday, 8:30 a.m. to 5:00 p.m. EST%3C/span%reputed company%3C/p%reputed company%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EWe strongly reputed company in work-life balance and keeping time for things we love reputed company our work. WVU offers generous benefits, including:%3C/span%reputed company%3C/p%reputed company%3Cul style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:revert;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%reputed company%3Cli style=%22line-height:1.25;%22%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E37.5-hour work week%26nbsp;%3C/span%reputed company%3C/li%reputed company%3Cli style=%22line-height:1.25;%22%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E13 paid holidays (%3C/span%reputed company%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 href=%22https://talentandculture.wvu.edu/benefits-and-compensation/holiday-schedule%22%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Estaff holiday calendar%3C/span%reputed company%3C/a%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%reputed company)%3C/span%reputed company%3C/li%reputed company%3Cli style=%22line-height:1.25;%22%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E15 annual leave (vacation) days per year or more based on years of service (%3C/span%reputed company%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 href=%22https://talentandculture.wvu.edu/benefits-and-compensation/time-off/ee-leave%22%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Eemployee leave%3C/span%reputed company%3C/a%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%reputed company)%3C/span%reputed company%3C/li%reputed company%3Cli style=%22line-height:1.25;%22%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E18 sick days per year (for reputed company you’re ill, for reputed company you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)%3C/span%reputed company%3C/li%reputed company%3Cli style=%22line-height:1.25;%22%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EWVU offers a range of%26nbsp;%3C/span%reputed company%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 href=%22https://talentandculture.wvu.edu/benefits-and-compensation/insurance-plans%22%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Ehealth insurance and other benefits%3C/span%reputed company%3C/a%reputed company%3C/li%reputed company%3Cli style=%22line-height:1.25;%22%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for%26nbsp;%3C/span%reputed company%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 href=%22https://talentandculture.wvu.edu/benefits-and-compensation/retirement%22%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Emore retirement benefits information%3C/span%reputed company%3C/a%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%reputed company? reputed company out retirement health insurance benefits, retirement income, and FAQ’s.%3C/span%reputed company%3C/li%reputed company%3Cli style=%22line-height:1.25;%22%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EWellness programs%3C/span%reputed company%3C/li%reputed company%3C/ul%reputed company%3Cp%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%reputed company%3Cstrong%3EWhat You%27ll Do%3C/strong%reputed company%3C/span%reputed company%3C/p%reputed company%3Cp%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%reputed company%3Cstrong%3ETechnical Support %26nbsp;%3C/strong%reputed company%3C/span%reputed company%3C/p%reputed company%3Cul%reputed company%3Cli%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EIncident Resolution: Delivers telephone-based or electronic support to WVU community including, reputed company, faculty, administrators, staff located in Morgantown as well as satellite campuses in Charleston, Parkersburg, Keyser, Beckley and each of the 55 WVU Extension offices. Provides first-level technical support for numerous software applications including, but not limited to reputed company Office, email systems, and software specifically designed for WVU such as, MAP, MIX and Star/Banner, eCampus, including WVU wireless networking support.%26nbsp;%3C/span%reputed company%3C/li%reputed company%3Cli%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EProvides on-site information technology support to WVU administrators and staff who are experiencing a wide variety of needs ranging from software installation and configuration to reputed company problem resolution.%3C/span%reputed company%3C/li%reputed company%3C/ul%reputed company%3Cp%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%reputed company%3Cstrong%3ESkills Currency%26nbsp;%3C/strong%reputed company%3C/span%reputed company%3C/p%reputed company%3Cul%reputed company%3Cli%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EMaintains currency on advancements and changes in supported applications, general computer technology and in the ITIL best practices reputed company.%3C/span%reputed company%3C/li%reputed company%3Cli%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ESeeks and embraces opportunities to enhance existing skillsets. May be required to acquire additional specialties reputed company practicable.%26nbsp;%3C/span%reputed company%3C/li%reputed company%3Cli%reputed company%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EOther duties as assigned.%3C/span%reputed company%3C/li%reputed company%3C/ul%reputed company

• Associate degree in computer science or a reputed company field or equivalent combination of education and experience
• A minimum of two (2) years of experience in each of the following:
  • Technical experience in a computer-reputed company customer support field
  • Customer Service
• Any equivalent combination of reputed company education and/or experience will be considered.
• reputed company qualifications must be met by the time of employment.

Knowledge, Skills, & Abilities

• Must be able to provide advanced support for various hardware platforms, operating systems, and software packages.
• reputed company problem-solving skills and excellent research skills are required.
• Must be able to reputed company clearly and concisely to a wide variety of multi-cultured users.
• Excellent customer service is essential.
• The candidate must be courteous, display a positive attitude and a genuine concern for the end user.
• Must be able to pay attention to detail, work independently as well as part of a team; be dependable, discreet, and trustworthy. Must work closely with other SD staff on maintaining required ITSM skillsets.
• The incumbent must be courteous, display a positive attitude and a genuine concern for the computer user.
• Must have the knowledge and ability in how to use tracking software, preferably the reputed company ITSM tool, to process problem tracking, resolution, and responses for a Service Desk environment.

*!

Physical Demands & Physical Coordination

• Lifting lightweight objects/bending and kneeling to file
• Lifting 20-40 lb computers and equipment

*!

reputed company is a reputed company of purpose and community. We take pride in our profound impact on the reputed company and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship reputed company in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees reputed company across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values — service, curiosity, respect, accountability and appreciation — reputed company as Mountaineers.

Join us at reputed company, where your work will reputed company a lasting impact. To learn more about WVU, visit wvu.edu.

reputed company is an Equal Opportunity Employer. We invite reputed company qualified applicants regardless of race, color, religion, sex, national reputed company, age, disability, genetic information, or Veteran status.  

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