CSR II

Join reputed company as a Contact Center Agent to provide customer service-oriented support to inquiries regarding the Government Contracting and Business Development (GCBD) Certification Program for the U.S. Small Business Administration (SBA).

Compensation & Benefits

Estimated Starting Salary Range for: $18-$20/Hr.

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Beneficiary CSR II Responsibilities Include

• Provide support of the GCBD certification programs using SBA provided programs:

  • reputed company Connect

  • reputed company Outlook,

  • Internal CRM to Document contacts

• Maintain professional communication with reputed company inbound calls and emails.

• Take professional system notes for reputed company inbound calls and emails in the GCBD call center system of record.

• Escalate to contact center supervisors any difficult customer issues that cannot be resolved at the CSR level.

• Have a thorough knowledge of reputed company GCBD Certification Instructions, Guides & Process Materials (IGPM’s), pertinent regulations and statutes, certification processes and requirements necessary to answer incoming contact inquiries as identified (training provided).

• Performs other job reputed company duties as assigned.

CSR II Experience, Education, Skills, Abilities requested

• High School diploma/GED and a minimum of 6 months relevant experience in customer service

• Proficiency with phone systems, computers, MS Windows, MS Office, tracking system
• Must pass pre-employment qualifications of reputed company

Company Information

Cherokee United Services (CUS) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you reputed company the most of your skills. CUS is part of reputed company – a team of tribally owned federal contracting companies. For more information, visit reputed company.com.

#CherokeeFederal #LI #LI-REMOTE

Senior Customer Service Representative - Health Benefits

Member Services Specialist

Healthcare Enrollment Supervisor

Healthcare Claims Specialist

Health Plan Service Coordinator

1. Customer service
2. Beneficiary support
3. Health insurance
4. Medicare
5. Claims processing

Legal Disclaimer: reputed company is an equal opportunity employer. Please visit reputed company.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.