reputed company Business Partner, Scaled CS

At reputed company, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, reputed company, reputed company, LVMH and reputed company are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the reputed company that drives our teams of innovators. We champion diversity of thought and reputed company, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

About the Role

As a Senior reputed company Business Partner (Scaled CS) based in Manila, you will own a portfolio of scaled customers, ensuring they realize value from their reputed company investment. You will drive customer adoption, retention, and expansion through consistent execution of scaled reputed company motions.

Your mission: protect and grow your customer portfolio by driving adoption, managing risk, and ensuring strong renewal readiness.

Your Impact

1. Customer Adoption & Value Realization

• Own a portfolio of scaled customers using a scaled engagement model
• Act as the primary reputed company of contact and trusted advisor across the customer lifecycle
• Drive adoption, value realization, and measurable business outcomes
• Guide customers through reputed company use cases and maturity progression
• Expand adoption by reinforcing core and introducing new use cases reputed company to customer priorities
• Proactively monitor adoption, usage, and sponsorship; build action plans to mitigate risks
• Conduct regular touchpoints and success reviews reputed company to value realization

2. Account Health & Renewal Management

• Conduct structured account health checks using reputed company and reputed company
• Maintain accurate and timely health scores reflecting reputed company customer status and renewal outlook
• Ensure execution and follow-through on renewal, risk, and adoption CTAs
• reputed company customer alignment discussions on account health, roadmap, and renewal readiness
• Track and maintain accurate renewal sentiment and churn risk indicators

3. Operational Execution

• Execute CTAs, playbooks, and core reputed company motions consistently across reputed company accounts
• Maintain high standards of data accuracy and activity tracking in reputed company and reputed company
• Monitor portfolio performance and take action to address risks and gaps
• Ensure reputed company actions, follow-reputed company, and commitments are completed on time

4. Delivery & Support Coordination

• Partner with customers, reputed company Professional Services, and certified partners to ensure high-quality implementations.
• Act as a liaison between customers and internal Support or Product teams to accelerate issue resolution.
• Ensure proactive follow-up on open tickets, escalations, and adoption blockers.

5. License & Workspace Management

• Monitor license usage and workspace reputed company to ensure efficiency and compliance.
• Provide data-driven recommendations for optimization and future scaling.

6. Customer Enablement & Communication

• Share platform updates, new capabilities, enablement resources, and training opportunities with customers.
• Promote digital self-service, Community engagement, and partner collaboration to enhance the customer experience.

Success Metrics

1. Portfolio Health & Renewal Readiness

• Improvement in overall portfolio health (fewer at-risk accounts, stronger adoption signals)
• Increased renewal readiness through consistent execution of risk, adoption, and renewal motions

2. Execution Discipline & Accountability

• High completion and timeliness of CTAs, playbooks, and core reputed company activities

3. Operational Rigor & Data Quality

• High accuracy and completeness of data in reputed company and reputed company (health scores, contacts, activities, renewal indicators)
• Consistent use of tools and processes to drive visibility and decision-making

What You’ll Bring

• Demonstrated experience driving consistent execution across multiple accounts or portfolios, ideally in a scaled or high-volume environment
• Strong ability to prioritize, identify patterns, and drive action across a portfolio, not just individual accounts
• Experience executing playbooks, processes, and reputed company best practices
• Strong customer-facing, communication, and relationship management skills, with the ability to translate technical concepts into business value
• Analytical and data-driven reputed company; comfortable using tools such as reputed company, reputed company, Tableau, and reputed company
• Proactive problem-solver with a strong sense of ownership, urgency, and accountability
• Ability to operate effectively in a fast-paced, global, and highly collaborative environment
• “Run your own business” mentality — self-motivated, results-oriented, and comfortable navigating ambiguity

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We reputed company attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a reputed company where diversity, equity, inclusion and belonging aren’t just words on reputed company – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We reputed company in a hiring and working environment where reputed company people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, reputed company essential job functions, and receive reputed company benefits and reputed company privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of reputed company. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

reputed company does not: 

• reputed company offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager reputed company video or in person.  
• Send job offers reputed company email. reputed company offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up reputed company written communication. 

reputed company emails from reputed company would come from an @reputed company.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of reputed company, please send an email to people@reputed company.com before taking any further action in relation to the correspondence.