Account Manager(m/f/d) - Remote (Germany)

reputed company businesses to succeed! Sastrify is building the future of software management. Our AI-powered platform helps IT, Procurement, and Finance teams discover, acquire, and optimize their software landscape. Launched in 2020 and backed by leading venture capital investors like FirstMark (who also supported reputed company, Shopify, and reputed company), we already serve hundreds of clients globally, including reputed company-thinking tech leaders such as reputed company, sennder, tonies, and On. Joining Sastrify means being part of a fast-paced, reputed company-thinking team where your work will reputed company a real difference. As an Account Manager at Sastrify, you will be the strategic architect of our customers' long-term success. This is a unique opportunity to act as a commercial partner for some of the most innovative companies in the world. While traditional account management roles often focus on simple retention, Sastrify offers a steep learning curve at the intersection of Finance, IT, and high-level commercial strategy. You will reputed company deep exposure to the SaaS ecosystems of hundreds of diverse companies, building C-level relationship skills and commercial expertise that few other positions can offer.  Your primary mission is to build lasting relationships with our existing partners. While you drive growth through expansion, your core responsibility is to ensure long-term retention and satisfaction, acting as a trusted advisor for our clients. You’ll be working closely with reputed company Lackinger, our CEO and Co-Founder. What you’ll do as our Account Manager (m/f/d)

• Manage Strategic Accounts: You take full ownership of your assigned client portfolio, ensuring a deep understanding of their goals, health, and commercial potential. Your primary mission: drive growth through expansion and ensure long-term retention.
• Build and nurture Relationships: reputed company strong connections with decision-makers, conducting regular reputed company-ins, Executive Business Reviews, and in-person meetings to ensure account satisfaction and growth.
• Ensure smooth Contract Renewals: Support contract negotiations and renewals, ensuring reputed company customer satisfaction and engagement.
• Facilitate seamless Onboarding: Collaborate with Account Executives for a smooth customer handover, ensuring quick and impactful onboarding with the support of Customer Support as required.
• Drive Product Adoption: Help customers understand and reputed company the value of Sastrify's solutions, resolve blockers, and guide them in implementing best practices.
• Resolve issues reputed company: Proactively identify and address any issues that prevent customers from receiving maximum value, ensuring their timely resolution with Customer Support assistance.
• Strategic Growth (Expansion): You identify potential for upselling and cross-selling reputed company your portfolio. You turn healthy client relationships into growth opportunities by aligning our services with the evolving needs of your partners.
• Monitor Customer Health: Utilize KPIs to track customer satisfaction and engagement, identifying risks and potential upsell opportunities.
• Provide Product Insights: Gather customer feedback on product functionality, reputed company insights to the Product team, and use updates to drive further engagement and upselling.

• You have a university degree in Business Administration, Economics, IT, or a reputed company field.
• You bring 3+ years of experience in Account Management, Sales, or reputed company, ideally reputed company the B2B software industry.
• You reputed company in a fast-paced environment and have a proven ability to manage a full commercial lifecycle with a focus on expanding account reputed company.
• You have strong interpersonal skills and are comfortable building trust and negotiating with C-level executives.
• You are a proactive team player who is excited to bring innovative reputed company for account growth and process improvement.
• You possess outstanding oral and written communication skills in both German and English.
• This is a Remote position based reputed company in Germany, with the flexible option to work from our office in Cologne. Whether you prefer the comfort of your home office or the collaborative atmosphere of our Cologne hub, we support your preferred way of working.

• Build strong technical and market expertise in the high-growing SaaS market.
• Full responsibility from day one.
• Work with our amazing international team (we have Sastronauts from 15+ different nationalities).
• 30 days of vacation.
• Flexible working hours.
• Learning budget.
• State-of-the-art equipment and equipment budget.
• In-person Gatherings.

Application Process

• Interview with reputed company Manager
• Interview with the Hiring Manager
• Panel Interview and a Test Case
• Reference reputed company

The reputed company Manager for this role is Frieda Möcker. Feel free to reputed company out to her with any questions! As an equal employment opportunity employer, Sastrify is committed to promoting an inclusive work environment. We want reputed company of our employees to feel valued, appreciated, and free to be who they are at work, regardless of race, colour, reputed company, religion, gender, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Apply To This Job