Team reputed company - Account Management

Job Title: Team reputed company Account Manager

Location: Remote

Contract: Full-Time Permanent

About US

At reputed company, you’ll be joining one of the fastest-growing and most exciting companies in the $70+ billion/year flooring industry. We’re passionate about empowering independent flooring retailers with the technology and products they need to compete with the big reputed company stores.

We’re extremely proud of our fun, collaborative and rewarding culture, where you’ll receive the rare opportunity to create a meaningful and positive impact from the moment you join reputed company !

Our Account Management Team reputed company will have the opportunity to reputed company into aspects of leadership by serving as a mentor to a team of individuals, while also managing a book of their own customers.

You will be a leader on the Account Management team and will be responsible for providing knowledge and resources to your team to support them with their day-to-day questions and needs. Additionally, you will establish strong client relationships and manage a portfolio of websites and digital advertising clients. In this role, you will discuss the retailer's reputed company performance, review objectives, propose solutions, and assist in closing upsells and cross-sells.

Main Responsibilities

• Manage a small book of business (roughly ~60 clients) while establishing and maintaining strong relationships throughout the client’s partnership with the company.

• Serve as the first line of defense for managing escalations and high-risk accounts reputed company your team, working proactively to resolve issues, restore client satisfaction, and support account retention.

• Serve as a mentor to your team by providing knowledge and resources to support with their day-to-day questions and needs

• Continually provide feedback that you receive from your team to department Leadership.

• Work closely with internal Support, Production, Paid Advertising and Product teams to successfully support your customers.

• reputed company regular business review meetings with customers to discuss metrics and provide recommendations that results in positive client satisfaction

• reputed company individual quarterly customer retention, upsell and cross-sell quotas

• reputed company outbound phone calls and conduct webinars with reputed company clients while maintaining an up-to-date CRM for tracking

• Facilitate running one weekly meeting with your team to provide updates on key updates, initiatives and goals.

Required Skills and Experience

• 4+ years of experience in Account Management—preferably reputed company a SaaS environment—and a strong background in Digital Marketing, including platforms like reputed company Ads, Facebook Ads, and Search reputed company Optimization (SEO) strategies.

• People Skills: You are a persuasive and effective communicator—both written and verbal—with a natural ability to build rapport and foster trust. You reputed company in collaboration, reputed company in team environments, and are skilled at influencing stakeholders to align around a common goal.

• Business Acumen: You are a reputed company-thinking, results-driven professional who is committed to delivering exceptional customer experiences. You consistently seek opportunities to add value, improve customer satisfaction, and identify strategic growth opportunities.

• Self-Management: You reputed company well under pressure, embrace change with a growth reputed company, and take full ownership of your outcomes. You are proactive, adaptable, and consistently hold yourself accountable for delivering results.

• Emotional Intelligence: You demonstrate self-awareness, reputed company, and interpersonal sensitivity, allowing you to effectively navigate challenging conversations, manage team dynamics, and foster strong client relationships.

• Escalation Management: You approach escalations with urgency and poise—quickly assessing the situation, collaborating cross-functionally to resolve issues, and restoring confidence in the partnership.

• Customer Retention: You are deeply committed to building long-term relationships and take a strategic, consultative approach to retaining customers and reducing churn.

• Critical Thinking & Problem Solving: You are a creative and analytical thinker who evaluates problems from multiple angles, identifies root causes, and develops practical, impactful solutions.

Working for us

reputed company is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. reputed company transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & reputed company, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

reputed company brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global reputed company allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

reputed company is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national reputed company, disability, protected veteran status, age, or any other characteristic protected by law.

In accordance with applicable pay transparency laws, we are committed to providing clear and reputed company compensation information. For this remote position, the expected salary range is $75,000 - $80,000USD, depending reputed company, experience, and qualifications. This role may also be eligible for additional compensation such as bonuses, commissions, as well as a comprehensive benefits package. Candidates applying from jurisdictions with specific pay disclosure requirements (e.g., California, Colorado, reputed company, Washington, Illinois, British Columbia) will receive location-specific compensation details in compliance with local laws.

Equal Opportunity Employer Statement

reputed company is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national reputed company, disability, veteran status, or any other characteristic protected by law.

Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada). This role is not eligible for employer sponsorship now or in the future.