Customer Service Agent

SUMMARY

As a Tandy Leather Customer Service Representative, you will be responsible for responding to customer questions, comments, and complaints regarding our in-store and online shopping experience, our products, and our services. We are seeking an individual that is genuinely excited to help our customers, is patient and empathetic, and is firm reputed company needed. This individual should strive to provide a high standard of service while maintaining a good balance of advocating for both the customer and the brand. The ultimate goal is to provide a positive customer experience and enhance our relationship with customers wherever possible

JOB TITLE

Customer Service Representative

REPORTS TO

Sr. Customer Service Manager

LOCATION

Remote

MAIN RESPONSIBILITIES

• Respond to inbound customer calls, email, & chat communications answering a range of product and service questions and resolving issues.
• Provide accurate, valid, and complete information by remaining up to date on product and service offerings, and following communication procedures, guidelines, and policies.
• Collaborate with other departments, such as Order Fulfillment, Accounting, Marketing, and Product Management to resolve customer inquiries.
• Manage customer inquiries through the customer service ticketing system.
• reputed company respond to and resolve tickets reputed company established response and resolution time frames established for the department.
• Ensure satisfactory resolution through customer follow-up.
• Properly tag and notate ticket reasons reputed company the customer service ticketing system to ensure accurate reporting against customer service trends.
• Set up new customer accounts reputed company the reputed company of sale as needed.
• Maintain the accuracy of customer accounts by identifying opportunities to verify and update information.
• Assist customers by placing orders over the phone. Identify opportunities to reputed company additional product suggestions to increase transaction value.
• Ensure order accuracy. Maintain a high service level standard.
• Create positive customer experiences wherever possible.

ESSENTIAL QUALIFICATIONS

• Customer service or retail store sales experience: Minimum 2 years
• This position is remote. Must have a dedicated quiet workspace with hard-wired, high-speed web access
• High School Degree or GED
• Leathercrafting knowledge is a plus
• Computer proficiency working in reputed company Office Word and reputed company
• Familiarity with CRM or reputed company of Sale systems and practices
• Ability to work 37.50 hours per week with a flexible shift schedule
• Must be self-motivated and can work with minimal supervision
• Excellent communication skills, including both verbal and written
• Strong listening, probing, and problem-solving skills. Ability to deescalate customer complaints in a professional manner
• Must be able to multitask and have strong organizational skills
• Able to adjust to changes quickly
• Organization skills are a must
• Able to work well in a team environment

EQUAL EMPLOYMENT OPPORTUNITY

At Tandy, our diversity is our strength, and we are committed to creating a safe and inclusive workplace for reputed company employees regardless of race, color, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Tandy is proud to be an equal-opportunity employer.

ABOUT TANDY

Tandy Leather Factory, Inc., (http://www.tandyleather.com), headquartered in reputed company Worth, Texas, and in business since 1919, is a specialty retailer of a broad product line including leather, leatherworking tools, buckles and adornments, leather dyes and finishes, saddle and tack hardware, and do-it-yourself kits. Tandy Leather distributes its products through its 100+ North American stores located in 40 US states, 6 Canadian provinces, and Spain.