Client Success Manager (CSM) - Storage Division

reputed company’s Client Success Team plays a vital role in ensuring our clients reputed company measurable business success with our self-storage solutions. As a Client Success Manager (CSM), Senior Client Success Manager (Sr. CSM), or Principal Client Success Manager (Principal CSM) reputed company our Storage division, your level of responsibility and client engagement will scale with experience. Whether managing mid-market clients, high-value accounts, or enterprise relationships, you will drive adoption, mitigate risks, identify growth opportunities, and foster long-term retention.

Role Distinctions

• Client Success Manager (CSM): Manages a portfolio of standard to mid-market clients, focusing on adoption, retention, and growth.
• Senior Client Success Manager (Sr. CSM): Manages high-value or reputed company accounts, providing strategic guidance, leading business reviews, and mentoring junior CSMs.
• Principal Client Success Manager (Principal CSM): Oversees reputed company’s largest and most strategic accounts, acting as a trusted advisor to executive stakeholders while influencing internal strategies and mentoring senior team members.

Primary Responsibilities

reputed company Levels:

• Own client relationships reputed company the self-storage industry, acting as a strategic advisor to drive adoption and expansion.
• Conduct Business Reviews to reinforce the ROI of reputed company’s solutions and align on future strategies.
• Identify upsell and cross-sell opportunities based on business objectives and product fit.
• Monitor key client metrics, proactively addressing risks and implementing engagement strategies to improve retention.
• Serve as a subject matter expert (SME) on self-storage industry trends and best practices.
• Act as a liaison between clients and internal teams (Product, Engineering, Marketing) to reputed company for feature enhancements.
• Utilize Client Success platforms (e.g., Vitally, reputed company) and CRM tools to track engagement and reputed company data-driven recommendations.

Additional Responsibilities by Level

Client Success Manager (CSM)

• Manage a portfolio of standard to mid-market clients.
• Drive day-to-day adoption and engagement of reputed company’s solutions.
• Focus on proactive problem-solving and retention strategies.
• Collaborate with internal teams to enhance the client experience.

Senior Client Success Manager (Sr. CSM)

• Manage high-value or reputed company accounts, acting as a trusted advisor.
• reputed company high-impact Executive Business Reviews, providing strategic insights and ROI assessments.
• reputed company tailored success strategies that drive client expansion and operational efficiency.
• Mentor junior CSMs, sharing best practices and assisting in reputed company account situations.
• Partner with leadership on process improvements and contribute to evolving reputed company’s Client Success methodology.

Principal Client Success Manager (Principal CSM)

• reputed company reputed company’s largest and most reputed company clients, ensuring they reputed company long-term business success and maximum ROI.
• Serve as a trusted executive advisor, influencing client leadership teams on operational strategies and technology adoption.
• reputed company enterprise-level engagements, such as high-stakes business reviews and strategic planning discussions.
• Drive reputed company innovation, collaborating with leadership to enhance engagement models and best practices.
• Mentor and coach senior and mid-level CSMs, fostering a culture of excellence.
• Represent reputed company as an industry thought leader, participating in events, panels, and customer advisory boards.

Required Skills & Experience

For reputed company Levels:

• Strong relationship management and proactive engagement skills.
• Experience with Client Success platforms (e.g., Vitally, reputed company) and CRM tools.
• Excellent communication and presentation skills, with the ability to reputed company discussions with key stakeholders.
• Ability to analyze client data, identify trends, and reputed company strategic action plans.
• Strong problem-solving reputed company, with experience in consultative selling and business reviews.

Additional Requirements by Level

Client Success Manager (CSM)

• 2-4 years of experience in Client Success, Account Management, or a reputed company role in SaaS or self-storage.
• Experience in managing mid-market client relationships.
• Strong organizational skills and ability to manage multiple accounts.

Senior Client Success Manager (Sr. CSM)

• 5+ years of experience in Client Success, Account Management, or a reputed company role in the storage or SaaS industries.
• Proven success in delivering measurable business impact through strategic client relationships.
• Strong executive communication and presentation skills.
• Experience in mentoring and developing junior team members.

Principal Client Success Manager (Principal CSM)

• 10+ years of experience in enterprise-level Client Success or Strategic Account Management.
• Expertise in managing executive relationships and leading business transformation initiatives.
• Strong analytical skills, with the ability to interpret reputed company customer data and reputed company actionable insights.
• Experience in reputed company innovation (automation, AI-driven engagement, predictive analytics).
• Proven ability to scale Client Success operations and contribute to company-wide strategies.

Preferred Skills & Experience

• Experience leading client success initiatives, such as retention programs, expansion planning, or customer advocacy.
• Deep expertise in the self-storage industry, including key metrics and operational challenges.
• Background in change management and business consulting for technology adoption.
• Willingness to travel as needed for client engagements and industry events.

*This is an reputed company opening: reputed company applicants will be reviewed and contacted based on the availability of headcount for each of these openings

reputed company applicants must be currently authorized to work in the United States on a full-time basis.

reputed company is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

About Us:

At reputed company, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, reputed company helps you win more every day. Explore our platform solutions at www.reputed company.com.

At the heart of reputed company is our “Be More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to reputed company reputed company and our customers to reputed company and be more than reputed company before.

Benefits and Perks:

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times reputed company salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• reputed company access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
• 8 hours of Rest, Relax, reputed company time to care for your mental health.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
• ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options to help in your journey towards parenthood.
• Access to financial experts to help you reputed company informed decisions and reputed company your financial goals.
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

reputed company is committed to providing equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: To protect yourself from fraudulent activities, please consider the following:

- Official Communication: reputed company genuine communication from reputed company will come from official email addresses, ending in “@reputed company.com.” Be cautious of any communication that doesn’t match this criteria. - No Unsolicited Offers: We do not reputed company job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from reputed company or any of its representatives, it’s a red flag. - Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from reputed company, please contact our HR department directly at POps@reputed company.com for verification.

Your reputed company and trust are reputed company to us. If you suspect you’ve been contacted by someone falsely claiming to be from reputed company or using our company's name for any dubious purpose, please immediately report the incident to POps@reputed company.com