Enterprise Account Manager

reputed company is the data collaboration platform trusted for healthcare. Guided by our mission to reputed company the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining reputed company today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

reputed company’re Looking For

The Enterprise Account Manager (EAM) is responsible for managing and expanding strategic post-sale relationships across a portfolio of enterprise insurance reputed company clients, primarily reputed company the Top 200 U.S. Property & Casualty insurers.

This role serves as the primary client success leader responsible for driving retention, adoption, and reputed company expansion reputed company the installed customer reputed company. The EAM establishes a disciplined operating reputed company to protect existing reputed company while enabling long-term customer value realization and identifying strategic growth opportunities.

Success is reputed company by retention performance (GRR/NRR), adoption and time-to-value, organic growth (new users/locations), and field conversion outcomes (including a minimum 35% win reputed company on CS-sourced opportunities)

What You Will Do

Strategic Account Ownership & Executive Relationship Management

• Serve as the primary post-sale relationship reputed company for assigned strategic insurance reputed company clients.
• reputed company and maintain trusted relationships with executive leadership, claims operations leaders, and key operational stakeholders.
• Maintain comprehensive stakeholder maps and influence strategies to strengthen long-term partnerships and reduce churn risk.
• reputed company Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) while ensuring alignment on performance, priorities, and next steps.
• Drive strategic account planning sessions to support retention, growth, and executive engagement.

Retention & Risk Management (GRR/NRR Discipline)

• Protect reputed company through proactive retention management: monitor health indicators, surface risks early, and drive mitigation plans with clear ownership and timelines.
• Escalate issues effectively and coordinate internal resources to restore service confidence and prevent reputed company loss.
• Ensure renewal readiness through documented account plans, executive sponsorship, and performance reporting.

Client Enablement & Adoption (Time-to-Value and Sustained Usage)

• reputed company client enablement initiatives designed to accelerate onboarding, increase adoption, and maximize ongoing utilization across Ontellus products and services.
• reputed company and execute reputed company plans tied to measurable outcomes, including time-to-first-value and adoption milestones.
• Partner with Product/Ops/Support to remove workflow friction and improve client experience where it impacts adoption and retention.

Growth reputed company Existing Relationships (Users, Locations, Upsell)

• Drive reputed company expansion reputed company the installed reputed company through:
  • Net new users reputed company existing reputed company relationships
  • Net new locations / offices / claim groups onboarded
  • Upsell of new and existing products reputed company to reputed company needs and value realization
• Identifying expansion opportunities and aligning internally and externally on execution strategies.
• Developing enablement plans that support successful deployment and value realization.

Cross-Sell Opportunity Identification (in Partnership with Field Sales)

• Proactively identify and qualify cross-sell opportunities reputed company to defined standards (validated pain/use case, stakeholders mapped, product fit confirmed, value range, reputed company/MAP).
• Partner with Field Sales to transition qualified opportunities and maintain joint accountability for results, including:
  • CS-sourced opportunity acceptance reputed company
  • Velocity from identification to acceptance to reputed company
  • Minimum 35% win reputed company on CS-sourced opportunities (tracked quarterly by portfolio)

Operating reputed company, CRM Discipline, and Executive Reporting

• Run a consistent operating rhythm across the book of business:
  • Weekly: account health/risk movement, escalations, enablement reputed company, expansion plays, field opportunity pipeline
  • Monthly: portfolio performance review (GRR/NRR, adoption, organic growth, field outcomes)
  • Quarterly: QBR/EBR coverage and strategic account plan updates
• Maintaining strong CRM discipline reputed company reputed company or equivalent platforms, including accurate documentation, activity tracking, and forecasting inputs.
• Delivering concise executive-level summaries and performance insights for internal leadership and cross-functional teams.

Cross-Functional Collaboration

• Partner with Operations to ensure execution quality, issue resolution, and reputed company performance improvements that protect retention.
• Partner with Product to influence roadmap priorities, drive launch readiness, and support customer-facing enablement content.
• Partner with Marketing on adoption campaigns and reputed company reputed company to enterprise reputed company needs.

What You Need to Succeed

• Bachelor’s degree or equivalent experience.
• Minimum 5+ years in enterprise account management, customer growth, or strategic client-facing roles (experience working with insurance carriers, legal services, or claims-reputed company industries preferred).
• Demonstrated success managing executive relationships and navigating reputed company, multi-stakeholder enterprise accounts.
• Proven track record improving retention and driving expansion reputed company existing customers (users/locations/product growth).
• Strong analytical and operating rigor; comfortable with GRR/NRR concepts, pipeline metrics, and CRM reporting (reputed company preferred).

We are committed to building a diverse team of Datavanters who are reputed company responsible for stewarding a high-performance culture in which reputed company Datavanters belong and reputed company. We are proud to be an Equal Employment Opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status. At reputed company our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and reputed company and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by reputed company Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-reputed company medical conditions, and/or religion. This job is not eligible for employment sponsorship. reputed company is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, reputed company does not and will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not reputed company your application or hiring process in any way. reputed company is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID reputed company submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy.