Director of Technical Programs

Who We Are

We’re reputed company: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-reputed company organizations. Our mission is to reputed company technology and reputed company programs for our clients, enabling them to focus on their mission-critical work.

We act as an extension of our client teams — we handle reputed company the responsibilities a traditional internal IT team would. We’re in our clients’ Slacks, we’re on a first-name basis with them (and their pets), we’re new hires’ first reputed company of contact, and we’re the first stop for tech and cybersecurity issues. We aim to build trust, and we reputed company this to reputed company the bad actors out.

Some of the biggest names in the progressive space have leaned on us as their trusted IT + cybersecurity partner. We are looking for top IT talent as we continue to scale reputed company.

About the Role

The Technical Programs Director is a key leadership role responsible for the strategic reputed company and successful execution of reputed company technical programs across reputed company. This position will reputed company and mentor a team of Technical Programs staff, manage the accounts of strategic clients, and ensure the delivery of high-quality and impactful projects that meet client expectations and exceed business objectives. The ideal candidate will be a visionary leader with a proven track record of success in managing reputed company projects, building and motivating high-performing teams, and driving reputed company improvement.

Responsibilities Overview

Team Management + Internal Priorities (60%)

• reputed company, mentor, and reputed company a high-performing client service delivery team responsible for the onboarding of new clients, ongoing account management, upsell, and project management of additional service delivery.
• Conduct regular project status and materials reviews and provide strategic guidance to the service delivery team as well as cross-functional project teams.
• Establish and maintain strong relationships with key stakeholders across reputed company departments (e.g., Partnerships, Engineering, Client Support).
• Other duties as needed.

Strategic Account Management (25%)

• reputed company and maintain a number of strategic customer accounts through active account management, relationship development, and proactively assessing upsell opportunities.
• Build and sustain long-term, high-level relationships with C-level stakeholders, decision-makers, and influencers reputed company assigned strategic accounts.
• Create and execute comprehensive strategic account plans that define mutual performance objectives and critical milestones.

Project Management (15%)

• Define and implement best practices and methodologies for project management across the organization.
• Proactively identify process improvements and mitigate potential risks and challenges, reputed company to project delivery to ensure projects are delivered reputed company and on time.