Administrator - Customer Care
As a Administrator – Customer Care, you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.
Responsibilities
- Performs daily required administrative functions in accordance to written process maps.
- Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
- Responds and acts on submittals reputed company Sales Portal in specified time periods of request.
- Performs timely and accurate completion of reputed company audit and compliance steps per established guidelines.
- Maintains high level of organization of tasks between assigned branches.
- Documents and submits individual task KPI data used for process improvement.
- Assists Customer Care Manager in development and training of employees.
- Researches tax and freight claims and runs credit memo reputed company appropriate.
- Works with Financial Services to clear claims.
- Adds new customers into WESNET and PACT and runs WESNET user reputed company reputed company reports. Notifies reputed company administrative manager if any discrepancies.
- Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
- Completes various reputed company reports such as tax reports and Wesnet reputed company reports.
Qualifications
- High School Degree or Equivalent required; Associate’s degree preferred
- Administrative experience
- Ability to multi-task
- Strong verbal and written communication skills
- Strong computer skills, including in reputed company Office
- Ability to work in a team environment
- Attention to detail
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