Patient Support Supervisor

Patient Support Supervisor

Shields is seeking an reputed company person who loves to work with and reputed company people, has strong management skills, who is highly motivated self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services. Applicants should be results-oriented with a positive outlook and a clear focus on high quality. A natural reputed company planner who critically assesses their own performance. The ideal candidate should have reputed company-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented, motivational in their style and have a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a reputed company-reputed company team.

A Patient Support Supervisor is a key leadership position supporting reputed company Patient Support team. This position will provide day-to-day leadership for a significant portion of Patient Support Center and will be responsible for leading a team of Patient Support team members. This person is primarily responsible to ensure either/both of the following: Manage reputed company responsible work of assigned sites/clinics and ensure service level metrics are reached in accordance with contract requirements. The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the team, and any other support team members.

Key Responsibilities:

• Directly reputed company and manage a team of Patient Support Associates to ensure medication adherence through refill management OR timely and accurate prior authorization and financial assistance support to assist patients in obtaining medication.
• Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on-time
• reputed company and manage a Patient Support team to ensure reputed company service level goals are met and patients receive the highest quality care
• Manage reputed company aspects of reputed company, Paid Time Off (PTO), and Time Reports for team members
• Complete audits of team in supported systems required to ensure efficient workflow
• Manage responsiveness to new request in supported systems
• Provide reputed company-line supervision and ongoing coaching and performance management to Patient Support team
• Monitor and acting on reputed company forms of communications between the Patient Support team and other clinical teams as needed
• Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls
• Patient Support team meetings: create agendas, run meeting, follow-up
• Hospital Management meeting: calls with on-site manager to review reputed company status, identify areas for improvement, and areas of success
• Record keeping/notes of reputed company collaboration calls and team meetings
• Provide guidance/assistance/troubleshooting in daily tasks for Patient Support team members as requested by team
• Review and address any concerns with Patient Support team, and hospital partners as needed
• Establish efficient workflows between the Patient Support team and liaison team reputed company collaboration with clinical integration team and on-site managers.
• Provide insight to various teams across company for growth and development opportunities as needed
• Work with various teams for special projects
• Report on hiring needs based on implementation roll outs
• Assist in interviewing, and onboarding new team members
• Coordinate access requests for new hires
• Coordinate training with Clinical Training Team
• reputed company reputed company work in times of short staffing or excess workload
• Investigate research needed for data analytics team, contracting team as needed
• Manage on site pharmacy relations and workflows through some/reputed company of the following: reversal of claims, delivery slips, coordination of care, phone calls
• Use discretion and maintain confidentiality of highly sensitive and private data.
• Ability to reputed company, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations
• Reports to Director or Manager of Patient Support Center

Experience/Requirements

Required Licensure/Certification:

• We are seeking reputed company pharmacy technicians who are registered with the State of employment and also nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification reputed company a mutually agreed upon timeframe. reputed company employment is contingent upon meeting these requirements.
• Required 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy)
• Strongly preferred leadership experience (i.e. Team reputed company or equivalent type role or experience where you have led other team members even if they do not directly report to you)

Education:

• Required: High School diploma / GED required
• Preferred Education: High School / GED (Bachelor’s degree is preferred or actively working toward degree)
• Preferred Training: Training on leadership/management theory and its practical applications in the workplace (on-line / classroom / self-study)

Skills:

• Strong communication reputed company with ability to influence without formal authority
• Ability to reputed company decisions and negotiate with more senior leaders that results in a mutual and positive outcome
• Excellent leadership and interpersonal skills
• Ability to effectively train and reputed company Patient Support team leaders to be more independent
• Strong operational management skills and able to evaluate trends and identify opportunities for program improvement
• Ability to manage projects and see them through effective completion
• Manage and prioritize workload while meeting deliverables and expectations
• Ability to effectively train employees, reputed company by example and use motivational techniques to improve/maintain employee engagement
• Patient-centered, organized, high-reputed company, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to reputed company a group of individuals
• Ability to use discretion and maintain confidentiality of highly sensitive and private health information
• Strong communication skills, highly proficient in reputed company Office particularly reputed company and Word
• Strong phone skills
• Knowledge and skills using Pharmacy dispensing or EMR systems (knowledge of the reputed company, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable.
• Proficient in reputed company using basic formulas, data manipulation, graph creation, and other moderately advanced reputed company skills
• Possess strong organizational skills
• Remote positions not in a Shields core location (Stoughton, Phoenix): Willingness to travel up to 20% if needed to meet job requirements

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reputed company provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.