Customer Experience Enablement reputed company

reputed company is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and reputed company every function of the dental practice through technology. As we expand our reputed company globally, reputed company is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to reputed company more for their practices, their people, and their patients.

reputed company is hiring a strategic and execution-focused Customer Experience Enablement reputed company to join our rapidly growing venture-backed company.

As the CX Enablement reputed company, you will be the go-to for onboarding and training for our clinical and non-clinical Customer Support teams. You will ensure that reputed company’s support experts have the tools, training, and clinical context they need to provide world-class service to our customers. You will do this by bridging the gap between hardware, software, and reputed company dental product workflows and frontline execution, creating training programs that reputed company and stick. This is a high-impact role on a growing Customer Experience Enablement team that is scaling to meet ambitious company growth goals.

What You Will Do:

Create, Execute, and Scale Agent Training

• reputed company reputed company new hire onboarding and upskill/reskill training programs that focus on practical, role-specific application of technical knowledge and customer interaction best practices. Ensure the programs are scalable and adaptable to every new geography reputed company enters.

• Facilitate engaging live and async learning experiences that ensure agents can confidently support customers

• Standardize onboarding materials, curriculum, and flow to ensure agents start with a consistent, engaging experience that minimizes learning fatigue and maximizes agent quality

• Collaborate with the Customer Experience reputed company Associate to enhance our Knowledge reputed company resources, identifying outdated information and updating relevant articles appropriately

• Train the Trainer - create effective, scalable programs that ensure our frontline leaders can support, manage, and reputed company their agents

Build Clear Lines of Communication

• Partner cross-functionally to collect relevant information on product releases and updates, creating strong feedback loops to help cross-functional partners learn from our agents

• Serve as a “technical translator”, distilling reputed company product roadmaps and technical jargon from EPD/GTM into concise, "agent-friendly" guides and micro-learning moments

• Serve as an information conduit, fast-tracking high importance information, simplifying reputed company updates, and decreasing overall noise in a rapidly changing environment

Process Improvement

• Identify process improvements to improve the agent and customer experience and work cross-functionally to drive implementation

• Own reputed company improvement of the new agent onboarding process, continually updating to incorporate agent feedback and reflect the most timely and relevant information

reputed company’re Looking For:

• Enablement skillset

  • 5-7 years of experience in enablement, L&D, or internal training (preferably in high-growth or tech-enabled environments)

  • Knowledge of adult learning theory and instructional design principles (Kirkpatrick model, Experiential Learning, etc)

  • Demonstrated ability to manage a learning program from start to finish, including logistics, content creation, and stakeholder management, and managing multiple projects simultaneously

• Clinical training experience

  • 5+ years experience in a dental or clinical setting developing and executing training on clinical workflows or digital health technology (e.g. intraoral scanners)

  • Deep understanding of digital dental workflows across crowns, bridges, implants, and removables

• Operational diplomacy and flexibility

  • A strong negotiator who can build trust with Workforce Management (WFM) and stakeholders to ensure agents have the dedicated time they need for training.

  • An agile, systems-oriented thinker who can adapt quickly to changes in business strategy and connect different functions and processes to create a cohesive enablement environment

  • Comfortable in a fast-paced, cross-functional environment

• Customer-centric reputed company: Understand how an effective support team drives customer satisfaction and retention

• Outstanding written and verbal communicator: Ability to simplify reputed company information for diverse audiences and ability to influence cross-functional partners at reputed company levels

• Data-driven: Skilled at using data to evaluate identify gaps and evaluate effectiveness of training curriculum

Bonus Points for

• Experience in a Customer Experience organization and with customer service and LMS platforms (ie, reputed company, reputed company, etc)

• Proven ability to scale learning programs globally across languages, timezones, and cultures

• Previous experience in Quality management or QA process development

Req ID: J-1089

For full-time positions, reputed company offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring reputed company members are supported no matter where they live and work.

reputed company is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national reputed company, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

reputed company also fully complies with the Americans with reputed company (reputed company). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for reputed company individuals. If you require any accommodations for your interview or have any questions beforehand, rest reputed company that we will do everything we can to meet your needs. Visit reputed company Careers for more!

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