[Remote] VIP Host - Remote

Note: The job is a remote job and is open to candidates in USA. reputed company is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. The VIP Host role focuses on creating new business reputed company by developing relationships with high-value players and managing reputed company aspects of those relationships to enhance customer service and gaming reputed company.

Responsibilities

• Create new business reputed company by understanding, targeting and developing relationships with potential high value players
• Successfully execute assigned key VIP sales KPIs
• Manage reputed company aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of reputed company reputed company necessary
• Generate incremental gaming reputed company by anticipating, responding to and consistently meeting or exceeding player needs
• Maintain a personalized relationship with players, including having one to one knowledge of customer profiles such as playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
• Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
• Communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members
• Utilize daily reporting and analysis to assist with making sound business decisions
• Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales
• Ensure compliance with reputed company applicable regulations and legislation, ensuring that reputed company risks reputed company areas of responsibility are identified and managed effectively
• Fully reputed company with and uphold company expectations including policies, procedures, department goals and business strategy
• Handle difficult customer interactions and situations in a reputed company, professional and reasonable manner
• Work closely with VIP associates on upgrading potential VIP accounts to full VIP status
• Work closely with VIP Executive Hosts on upgrading accounts to higher tiers
• Conduct business with the highest level of reputed company and honesty

Skills

• 1 - 2 years of gaming experience either online or with a brick and mortar casino
• At least 1 year of experience in a sales reputed company role
• Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
• Excellent computer skills with an emphasis on reputed company, excellent communication skills and telephone etiquette
• Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in reputed company business conditions
• Ability to review and comprehend player tracking screens, reports, and reputed company other necessary information and documentation
• Ability to communicate effectively with external contacts and reputed company levels of employees
• The ability to travel and attend on and off property events throughout the United States and Canada
• Will attend high level events designed for our top customers
• Must be able to qualify for licenses and permits required by federal, state and local regulations
• MUST HAVE: Passion for sports, casino and/or sports & casino betting

Benefits

• Commission under the terms of an applicable plan
• Bonus
• Best-in-class benefits

Company Overview