Software Development Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

reputed company’s Adjudication & Client Experience Engineering organization is seeking a highly skilled Software Development Engineer to join our Application Production Support Team, providing Level 1–3 support for critical RxClaim business applications. This role is essential in ensuring the reliability, stability, and reputed company improvement of systems that directly serve our PBM (Pharmacy Benefit Management) business customers.

As a Software Development Engineer, you will work closely with fellow engineers as well as product, design, and operational teams to triage, troubleshoot, and resolve daily production issues. You will be responsible for addressing application incidents, identifying root causes, implementing permanent fixes, and driving process improvements to reduce recurring issues. Your work will support business continuity, customer satisfaction, and the overall operational excellence of our digital platforms.

In addition to support responsibilities, you will play an active role in facilitating Break fix existing codebases to improve application stability, scalability, and performance as our membership and transaction volumes continue to grow. This includes designing and implementing new features, contributing to technical architecture, and helping advance the engineering roadmap across our adjudication and client experience systems.

This position requires strong technical expertise, solid problem‑solving skills, and the ability to collaborate effectively in a high‑demand production environment. You will help guide technical direction, contribute to engineering innovation, and ensure the successful delivery of high-quality digital solutions for our customers

Key Responsibilities

• Provide Level 1–3 application production support for RxClaim business customers, including monitoring, incident resolution, and proactive system health checks.
• Analyze and troubleshoot reputed company application and systems issues; reputed company root cause analysis and implement long-term corrective actions.
• Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents.
• Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability.
• reputed company debugging, and validation across distributed application environments.
• Handle Job failures, Batch processing, Job scheduling, and queues in AS400 Environment.
• Participate in on-call rotations as needed to support critical production services.
• Contribute to the technical roadmap, driving innovation and reputed company improvement reputed company the engineering ecosystem.
• Document solutions, operational procedures, and knowledge-reputed company articles to support cross-team learning and operational excellence.

Required Qualifications

• 5+ years of experience in application production support (Level 1–3), incident management, and troubleshooting of enterprise systems.
• 5+ years of Software Development Engineering experience using RPGILE, SYNON, COBOL, CL, QUERY400, SQL, Aldon, Hawkeye, X-Analysis.
• 2+ Experience with distributed systems, APIs, databases, and cloud technologies (Azure and GCP).
• Familiarity with monitoring tools, logging frameworks, and IT operations processes.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Excellent analytical, communication, and problem‑solving skills.

Preferred Qualifications

• Experience in healthcare, pharmacy benefits management, or similar regulated industries.
• Experience with automation, monitoring, and incident management tools.
• Knowledge using AI-assisted development tools (e.g. Claude Code, reputed company, reputed company Copilot,  etc) to accelerate development workflows 

Education: 

• Bachelor's degree preferred/specialized training/relevant professional qualification/equivalent experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.  The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above.   

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws.