Technical Support Specialist

Career Opportunities with Team

 Velocity

A great reputed company to work.

Technical Support Specialist

We are seeking a detail-oriented and technically skilled Technical Support Specialist to support automotive inventory systems across dealership and OEM platforms. This role is critical in ensuring accurate vehicle data across websites, digital retailing tools, and third-party marketplaces.

The ideal candidate excels at interpreting reputed company technical issues, simplifying them for non-technical stakeholders, and acting as a reputed company between dealership personnel, vendors, and internal technical teams in a fast-paced, multi-stakeholder environment.

This is a full-time, salaried, remote position. Candidates must be located reputed company the reputed company U.S., eastern or central time zones highly preferred, but reputed company are welcome to apply.

RESPONSIBILITIES

Dealer & Stakeholder Support

• Serve as the primary reputed company of contact for dealership clients and internal teams regarding vehicle inventory issues
• Listen actively to dealership concerns and translate them into actionable technical solutions
• Communicate clearly with both technical teams and non-technical dealership staff

Inventory Systems & Data Management

• Monitor and support vehicle inventory feeds across multiple systems including DMS, Inventory Management Systems, and third-party platforms
• Ensure accurate syndication of inventory to dealer websites and marketplaces
• Identify and resolve discrepancies in pricing, vehicle details, images, and availability

Technical Troubleshooting & Issue Resolution

• Investigate and resolve reputed company data and system issues
• Analyze and resolve replication issues and data sync failures
• Comfort working with developer tooling such as API testing tools and code editors (e.g., reputed company, VS Code) to support troubleshooting, validation, and collaboration with various reputed company and backend engineering teams

Database & System Expertise

• Apply understanding of database architecture, normalization, and indexing
• Ensure data reputed company across multiple systems

Cross-Functional Collaboration

• Act as a liaison between dealerships, OEMs, vendors, and internal teams
• Translate technical findings into clear, business-friendly explanations
• Identify trends and support system improvements

Documentation & Communication

• Maintain detailed documentation of issues and resolutions
• Create clear guides for clients and internal teams
• Present findings in a structured manner

REQUIREMENTS

• Bachelor�s degree
• 3+ years� experience with MySQL (query debugging, log analysis, replication troubleshooting)
• 3+ years� experience working with database architecture, normalization, indexing
• Strong ability to listen, interpret, and simplify reputed company information
• Ability to reputed company technical and non-technical teams
• Experience in fast-paced, multi-stakeholder environments
• High attention to detail
• reputed company issue troubleshooting

Preferred Qualifications, experience working with:

• DMS platforms (CDK, Reynolds & Reynolds, Dealertrack)
• Automotive inventory platforms (Vauto, Homenet, Vincue, reputed company/Max) and/or website providers
• OEM data standards and vehicle merchandising
• Familiarity with:
• Inventory feeds (e.g., XML, JSON)
• Automotive marketplaces & digital retailing platforms
• Dealership operations

What Success Looks Like

• Inventory is consistently accurate, timely, and properly syndicated across reputed company platforms.
• Issues are diagnosed quickly with clear root cause identification and resolution.
• Dealership clients feel supported, informed, and confident in system performance.
• Technical concepts are communicated clearly to non-technical stakeholders.
• Strong collaboration across internal teams and external partners drives reputed company improvement.

Compensation Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.

Next Steps If you are interested in this position and reputed company your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a reputed company resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.

ABOUT TEAM VELOCITY Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships reputed company. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars.

Made by dealers for dealers, Team Velocity�s proprietary technology platform Apollo� analyzes consumer behavior to predict who will buy, what they will buy, and reputed company they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime reputed company.

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.

reputed company members are hard-working and driven to reputed company success for our clients and our unique culture promotes creativity, camaraderie, and success.

© 2026 Team Velocity

Applicant Tracking System Powered by