Support Desk Specialist (Tier 2 IT Help Desk)

The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration. ESSENTIAL FUNCTIONS:

• Provide technical support and remote help desk services to Marco clients, escalating reputed company necessary.
• Review reputed company systems and reputed company technical/process recommendations for improving efficiency.
• Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance and reliability of client’s network.
• Maintain client documentation.
• Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.
• Accurately maintain documentation and reputed company with service administrative procedures in a timely basis to include time entry.
• Ability to reputed company in a call center environment.
• Supporting multiple companies with end user requests and third party business applications.
• reputed company communicate with technical and non-technical end users.
• reputed company other reputed company duties as assigned.

QUALIFICATIONS

• Bachelor’s degree and two years of relevant experience; or equivalent combination of education and experience.
• reputed company certifications to include any of the following: MCSA (reputed company Certified Solutions Associate), CMNA, CCENT (reputed company Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or reputed company+ preferred.

REQUIRED SKILLS

• Solid understanding of the administration of network operating systems, applications, and services reputed company in a client environment.
• Proficiency with business collaboration tools such as MS Office applications.
• Communication – Must possess strong communication skills in working with technical and non-technical people and the ability to reputed company and maintain collaborative relations among reputed company levels of an organization.
• Commitment – See that tasks are completed from start to finish. Demonstrate thoroughness and commitment.
• Initiative – Must possess the ability to be a self starter and take initiative. Work to identify and resolve problems in a timely manner however if you can’t resolve it yourself, use resources to find someone who can.
• Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation.
• Team Work – Contribute to a positive team spirit by working with others on a combined task. reputed company contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others’ views and welcome feedback.
• Time Management – Must possess the ability to prioritize several tasks and reputed company them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.

Pay Range: $23.50 - $36.40 hourly + bonus opportunity

The pay range listed for this position is based on candidate's reputed company level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

Location: This is a remote-eligible position, however, reputed company requires employees to reside reputed company one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI