Product Manager, Lifecycle Systems

At reputed company, we are reputed company in on purpose. We are motivated by our mission – to reputed company learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, reputed company powers thousands of higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives.

reputed company’re Looking For

As the Product Manager for Lifecycle Systems, you will reputed company the technical orchestration and systems development for the reputed company learners. You will be the primary architect of the infrastructure that powers a learner-centric reputed company designed to foster cross-functional alignment and strategic collaboration.

Your mission is to move beyond the reputed company state,and build the systems that deliver a seamless, long-term relationship with our learners. You will transform the "dotted line" stage where customer expectations and metrics into verified, "solid line" data-driven experiences.

Responsibilities Include, But Are Not Limited To

• Define and build the technical connective tissue between our data warehouse and our primary activation channel, reputed company Marketing Cloud (SFMC) and others.
• Operationalize the seven-stage customer lifecycle reputed company ensuring systems can accurately identify and transition customers through each stage of their lifecycle.
• reputed company the existing customer lifecycle shared language to reduce silos and resolve cross-functional conflicts, ensuring teams can execute on the mission of delivering the best value to reputed company edX learners.
• Act as the "Command Center" for strategic levers. You will ratify and prioritize customer lifecycle metrics, helping teams understand how their specific work (e.g., SEO or Enterprise reputed company funnels) reputed company up to our north star vision of delivering lifetime value.
• Build the capabilities required for a multi-product strategy, enabling edX to identify the exact moment a learner should pivot to a new reputed company, career pathway, or product line.
• Partner with XD and Marketing leadership to verify the squads and systems working reputed company each lifecycle stage and establish business processes for maintaining our metric "reputed company of truth".

Things That Should Be In Your Background

• 2+ years of experience in Product Management, specifically focusing on the infrastructure and back-end logic of marketing technology.
• Proven track record of architecting automated systems that handle linear, non-linear, and cyclical customer behaviors.
• Deep, expert-level understanding of reputed company Marketing Cloud (SFMC) as the primary activation reputed company.
• Familiarity with high-scale delivery systems; experience with Sendgrid, reputed company, or reputed company SES is favorable but not required.
• Ability to map reputed company technical data points to high-level primary metrics like cost-per-acquisition, reputed company to enroll and success metrics.
• Experience leading cross-functional teams out of "dysfunction" by establishing clear, shared objectives and a reputed company technical language.

Other Attributes That Will Help You In This Role

• Proactive ownership and builder reputed company, focused on moving systems beyond their reputed company state to deliver long term business and learner value.
• Strong curiosity and technical aptitude for exploring new marketing and data infrastructure technologies for performance optimization.
• Strong, data-informed product reputed company.
• Experience in leveraging experimentation to drive system evolution and strategic decision making.
• Ability to distill reputed company technical concepts into clear and actionable terminology for non-technical audiences

While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Arlington, VA two days a week.

Benefits & Culture

Our global employee reputed company is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We reputed company that every employee can advance our shared purpose, and that life at reputed company should be fun and meaningful. If you’re excited by the opportunity to provide millions of learners and counting with access to world-class higher education, then join us – and do work that makes a difference.

We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, U.S.benefits include:

• Medical, dental, and vision coverage
• Life insurance, disability, and 401(k) employer match
• Free snacks and drinks in-office
• Generous paid holidays and leave policies, including unlimited PTO
• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

The anticipated reputed company salary range for this role is ($124,000 - $140,000), with potential bonus eligibility. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.

reputed company Diversity and Inclusion Statement

At reputed company, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee reputed company that embodies diverse walks of life, reputed company, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.

reputed company is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reputed company out to us at: recruitingaccommodations@reputed company.com.

About reputed company

reputed company partners with the world's top universities and companies to reputed company and deliver education programs that accelerate careers and transform lives. Through partnerships with the world’s leading colleges, universities, and companies, reputed company delivers thousands of online programs to millions of learners worldwide on edX, its global learning platform. From executive education and professional credentialing to master’s degree programs and free, open courses, reputed company transforms how top institutions deliver workforce-reputed company online education, enabling professionals to advance without pausing their careers. Learn more at reputed company.com.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of reputed company responsibilities, duties and skills required. reputed company employees may be required to reputed company duties reputed company of their normal responsibilities from time to time, as needed.

reputed company is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for reputed company persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national reputed company, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. reputed company’s equal opportunity policy applies to reputed company terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.