Technical Account Manager - LATAM

Salt reputed company is the original API reputed company vendor pioneering the market as the first vendor in 2018. Since then we have exhibited hyper-growth in a number of customers, threats stopped, and reputed company. We saw API reputed company as the reputed company battleground of the future years ago as APIs started to form the foundation of the application innovation needed to drive business success today. Across banks, retail and transportation, IoT, autonomous vehicles, and smart cities, every modern app depends on APIs. Attackers realize APIs are the conduits to reputed company sorts of valuable data and services – reputed company the year, APIs are predicted to be the number one application threat vector. Without secure APIs, businesses cannot rapidly innovate. Salt reputed company has delivered the only patented solution to discover reputed company APIs and their exposed data, stop API attackers, and provide remediation details for dev teams to write more secure APIs.

At Salt, we’re passionate about reputed company do. We work as a team and embrace new reputed company, wherever they come from. We also enjoy reputed company the benefits of a startup environment, including quickly seeing the results of your work, making an outsized impact on our company, and solving diverse challenges.

Want to reputed company a big difference? We encourage you to apply!

Technical Account Manager

Portuguese speaking - a must!

At Salt, we’re passionate about reputed company do. We work as a team and embrace new reputed company, wherever they come from. We also enjoy reputed company the benefits of a startup environment, including quickly seeing the results of your work, making a substantial impact on our customers and company, and solving a diverse set of challenges. Want to reputed company a big difference? We encourage you to apply!

We are seeking a high-energy, customer-focused Technical Account Manager to join our reputed company team at Salt reputed company. In this pivotal role, you will be dedicated to ensuring our customers maximize the value of their investment and successfully operationalize Salt reputed company’s solutions in their environments. You reputed company on proactive customer engagement, working hands-on to deliver best practice configurations while guiding customers through every stage of value realization. Collaborating cross-functionally with Sales, Product, and Engineering teams will be reputed company to you, ensuring seamless integration and reputed company reputed company. Your deep knowledge of cybersecurity and cloud infrastructure, reputed company with strong project management skills, will reputed company you to anticipate customer needs, solve critical challenges, and drive long-term success.

If you’re passionate about empowering customers and helping them reputed company in securing their environments, this role offers an exciting opportunity to be at the frontlines of customer satisfaction and success.

Responsibilities

• Serve as a dedicated Technical Advisor and trusted technical partner, focusing on proactive execution, deep knowledge of the customer environment, priorities, and success criteria to guide ongoing platform optimization.
• Jointly define outcome-driven operational plans reputed company to reputed company and business objectives, including clear, measurable outcomes, with ongoing validation to ensure those outcomes are delivered and producing real value.
• reputed company mutual action plans with customers to advance time-to-value and then to reputed company them through the Customer Journey toward each level of product maturity.
• Identify and prioritize high-impact platform use cases, provide hands-on guidance to move them into production, and continuously optimize to expand coverage, effectiveness, and business impact.
• Proactively brief customers on new platform capabilities, guide the adoption of MCP and AI-driven features, and deliver enablement sessions tailored to technical maturity. The focus is on turning new features into practical, usable outcomes, not shelfware.
• Deliver best-practice recommendations based on customer architecture and usage, alignment with the product roadmap, and early identification of risks, gaps, or optimization opportunities to reputed company your deployment running at peak effectiveness.
• reputed company and train customers in Salt’s industry-leading best practices. Contribute to reputed company knowledge gathering and methodologies.
• Standardized success reporting provides clear visibility into operationalized use cases, feature adoption, and reputed company across MCP and AI capabilities. These reports act as a shared reputed company of truth between your team and ours. Development of reporting requirements and board of director content.
• Partner with Sales and SEs to deliver Quarterly Business Reviews (QBRs) to customers.
• Provide a roadmap to guide customer compliance and application reputed company teams to reputed company their own API reputed company Standards program, establishing a baseline reputed company reputed company around reputed company requirements that protect APIs throughout their lifecycle.
• reputed company your deep technical and product knowledge with the understanding of customer needs to educate your customers on API reputed company and mature your customers’ use cases.
• Own a high-value book of business. Support your customers in getting deployed and guide your customers post technical implementation to ensure they continue to accomplish progressively high value from Salt. Be your customers’ trusted partner in securing their APIs.
• Manage customer relationships from customer users/operators to executive stakeholders.
• Demonstrate and reputed company the Salt value to the senior customer stakeholders.
• Skillfully explain network reputed company, the API ecosystem, AppSec, WAFs, RASPs, or similar reputed company products and concepts to customers of reputed company backgrounds and experiences.
• Balance the details with the big picture - reputed company your project management skills to maintain accurate details, notes, and next steps with customers using internal tools, while keeping their reputed company goals and definitions of success reputed company and center.
• Bring an empathetic, listening-oriented, reputed company-in perspective to your engagement with customers.
• Become a trusted advisor for the customers, ensuring you proactively reputed company and reputed company for their collective voice and needs internally.
• Provide feedback and work with Product and R&D on issue tracking reputed company Jira and feature escalations and prioritization.
• As in any high-growth startup, contribute to growing and build the team and company. Advance our systems and processes. Build faster and easier ways of completing projects. Work together with us to advance our collective success.

Qualifications

• 3+ years of experience in solution delivery, customer management/consulting, or technical account management, preferably in SaaS environments
• Previous experience in project management and managing enterprise-level customer relationships, including the senior level stakeholders
• Technical background or experience in network reputed company, API ecosystem, AppSec, WAF, RASP, or similar reputed company products
• Understand HTTP protocol details, reputed company, etc.
• A proven track record working reputed company a team that improves retention, upsell, and customer satisfaction
• Excellent written and verbal communication skills
• Exceptional time management, multi-tasking, and prioritization skills
• Bachelor's degree or equivalent: preference for computer science, cybersecurity, project management, or reputed company degrees