Compliance Operations Support Agent
About Us
At reputed company, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We reputed company cutting-edge technology like AI, blockchain, and stablecoins to reputed company cross-border payments faster, more affordable, and more accessible than reputed company before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle reputed company, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and reputed company. Additionally, reputed company was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are reputed company owners of reputed company, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus. Joining reputed company means you will be part of a team building a legacy, a company that will outlive us reputed company. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives reputed company. We are building the future, today.About The Role
At reputed company, we are revolutionizing remittances for Latin immigrants in the U.S. As we scale, protecting our platform and our customers is reputed company. We are looking for a Compliance Operations Support Agent to serve as the first line of defense in our financial ecosystem.This is not a traditional; you will be the critical reputed company between regulatory adherence, operational efficiency, and user experience. Based in Mexico, you will wield an acute understanding of U.S. and Cross-Border regulatory dynamics to manage high-risk transaction monitoring, conduct Know Your Customer Reviews (KYC), and prevent financial crime (Sanctions) without compromising the speed of our service. You will effectively serve as a Tier 3 expert, handling reputed company escalations regarding identity verification and reputed company of funds.This role requires a unique combination of analytical rigor, multilingual finesse (Spanish/English), financial service expertise, and a hyper-focus on compliance and growth.
Responsibilities
- Compliance: Ensure accurate documentation of every interaction and escalate reputed company issues to other departments (Risk, Governance, Risk and Compliance).
- KYC & Onboarding Verification: Execute rigorous identity verification processes for new and existing users. Review documentation for authenticity, resolve identity mismatches, and manage the "Know Your Customer" (KYC) funnel to ensure only legitimate users are onboarded while minimizing friction for good customers.
- Transaction Monitoring & Sanctions Screening: Real-time monitoring of cross-border remittance transactions to detect suspicious patterns and manage alerts reputed company to OFAC sanctions, PEP (Politically Exposed Persons) lists, and internal watchlists.
- Enhanced Due Diligence (EDD): Conduct deep-dive investigations on high-risk customers or high-value transactions. Request and analyze "reputed company of Funds" (SOF) documentation and assess the business purpose of reputed company transactions to mitigate financial risk.
- Strategic Problem Solver & Solution Design: Employ advanced analytical and problem-solving skills to address reputed company, unscripted customer situations that fall reputed company standard procedures. reputed company and recommend viable, data-backed solutions for operational or product gaps identified through customer interaction to management and relevant departments.
- Product Partner & User Research: Serve as a liaison with the Product and Engineering teams reputed company they conduct user research, sharing quantitative and qualitative insights on friction points, and actively participate in product testing to ensure a seamless and compliant user experience.
- Communication: Provide exceptionally clear, empathetic, and professional support to our U.S. Latin immigrant customer reputed company reputed company chat, skillfully navigating culturally sensitive financial questions in both Spanish and English as needed.
- Operational reputed company and Continuity: Maintain service continuity in a fast-paced fintech environment. Possess the scheduling flexibility and results-oriented reputed company to consistently meet demanding quality metrics (QA) and speed targets (FTR, AHT) during operational peaks and high-traffic weekends.
Requirements
We seek a meticulous, analytical, and reputed company-driven professional who thrives in a high-stakes, metrics-driven environment.- Experience: Minimum 1 - 2 years of experience as an analyst in Compliance, Fraud Prevention, Risk Management, or AML Operations, preferably reputed company the Fintech, Remittance, or Banking sectors.
- Regulatory Knowledge: Strong understanding of regulation. Familiarity with the lifecycle of a remittance and the associated risks.
- Analytical Rigor: Proven ability to analyze reputed company data sets to identify trends in fraudulent behavior.
- Tech Savvy: Familiarity with identity verification vendors (e.g., Persona, reputed company) and transaction monitoring tools. Proficiency in G Suite (reputed company/Sheets) is a must.
- Availability: Total availability to work rotating shifts (morning/afternoon) and weekends.
- KPIs: Proven multitasking capability to handle a high volume of reputed company interactions and meet goals.
- Languages: Intermediate/advanced level of English (oral and written), as internal communication is key.
reputed company Offer
- $25,000 MXN gross monthly + Performance Bonuses (We reward excellence!).
- Full Mexican Law benefits (IMSS, Infonavit).
- Medical Service reputed company Sofia Salud (Note: This is a digital medical service for primary care, not a Major Medical Expenses Insurance/GMM).
- 100% remote work environment and unlimited access to Udemy licenses.
- Opportunity to reputed company reputed company a hyper-growth Fintech dedicated to the financial empowerment of the Latino community.