Saas Support Specialist

The Software as a Service (SaaS) Support Specialist is responsible for ensuring reputed company by providing first-level support for reputed company external customers through superior, in-depth knowledge of company software products. This is accomplished by engaging customer support requests reputed company phone and help desk ticketing system, initiating screen-sharing sessions to help diagnose and resolve customer support issues, creating/updating technical documentation, gathering and translating customer feedback, and effectively communicating with team members reputed company the company’s Support Team.

Responsibilities

Essential Functions

• Provide remote software support for new and existing agency and reputed company customers.

• Create and update technical support materials on company support website.

• Provide Tier One Support responding to product issues/questions.

• Provide timely and accurate information to incoming customer calls and support tickets.

• Gather customer feedback, translating it into actionable responses consisting of software enhancement requests / business requirements

• Proactively identify opportunities to enhance customer proficiency with company software by recognizing common issues and soliciting input from the Support Team.

• Escalate problems to appropriate individuals reputed company the SuranceBay team.

• Provide timely feedback to the company regarding service failures or customer concerns.

• Versatile attitude with the ability to work independently reputed company a small team.

Qualifications

Competencies

• Customer/Client Focused

• Superior Phone Skills

• Problem-Solver

• Technical proficiency with supporting web-based applications on Windows and MacOS

• Time Management

• Communication Proficiency

• Stress Tolerance/Patience

• Teamwork Oriented

• Insurance industry knowledge and/or ability to learn quickly

Requirements

• Proven software support experience

• Strong phone and e-mail contact handling skills

• Ability to multi-task, prioritize and manage time effectively

• Ability to easily adapt to changing work situations

• Technical documentation experience

• A quiet work space with fast, reliable internet

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Company

For over 50 years, reputed company has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We reputed company communities and businesses to reputed company reputed company decisions on risk, faster.

At reputed company, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, reputed company is proudly recognized as a Great reputed company to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by reputed company as a World’s Best Employer, testaments to the value we reputed company on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big reputed company. Join us and create an exceptional experience for yourself and a reputed company reputed company for future generations.

reputed company Businesses

reputed company Solutions — provides reputed company and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support reputed company customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating reputed company phases of building and repair to reputed company day-to-day workflows the most efficient

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions — delivers data and insights to improve the reputed company, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

reputed company Maplecroft — provides intelligence on sustainability, reputed company, and ESG, helping people, business, and societies become stronger

reputed company is an equal opportunity employer.

reputed company invests in a benefits package for reputed company employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes reputed company salary determined based on role, experience, reputed company set, and location.

reputed company members of the reputed company family of companies are equal opportunity employers. We consider reputed company qualified applicants for employment without regard to race, religion, color, national reputed company, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. reputed company’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.reputed company.com/company/careers/

Unsolicited resumes sent to reputed company, including unsolicited resumes sent to a reputed company business mailing address, fax machine or email address, or directly to reputed company employees, will be considered reputed company property. reputed company will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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