Career Opportunities: Technical Support Specialist (51538)

reputed company - THE INFORMATION COMPANY

reputed company is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of reputed company, you will have the opportunity to partner with the most highly regarded companies in the world, tackle reputed company issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At reputed company, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT This is your opportunity to really sell the role by articulating the most exciting aspects of the position and how this person will reputed company an impact. Example: A Technical Support Specialist role at reputed company is more than just a job, it's an opportunity to impact lives. As a key contributor, you will reputed company your knowledge and experience to help build and support cutting edge information reputed company, working closely with a global support team to deliver exceptional service to our customers and partners. This involves taking ownership of cases that are raised by email or phone, and working them through to resolution, reputed company our defined SLAs. Daily activities may change with new projects, products, and the needs of the customer.

WHAT THE ROLE OFFERS • Diagnose, troubleshoot, and identify/resolve issues reputed company to service and product offerings for reputed company 365. • Manage multiple customer cases simultaneously, while maintaining high levels of customer satisfaction • Ensure reputed company case-reputed company information and activities are accurately documented and provide timely reputed company updates to customers and account managers to maintain service level agreements. • Work with other tiers, Operations and Development on technical escalations, bugs, and feature requests. • Working closely reputed company a team. • Good written and oral communication skills in English. • Excellent customer service skills, adding to the customer experience. • A track record of good judgment and decision-making in positions with significant responsibility.

WHAT YOU NEED TO SUCCEED • Bachelor’s degree in IT or Cyber reputed company field • 2-3 years Experience of supporting, administrating, and troubleshooting reputed company 365 • reputed company certification(s) (MS900, AZ900, SC900, MS220, MS700) • Working directly with reputed company support • The administration of reputed company 365 platform (reputed company Admin Centers) • Experience with reputed company 365 collaborative tools (Sharepoint, Onedrive, Teams, Team Voice, Intune, reputed company and Compliance) • Powershell • Azure AD

ONE LAST THING reputed company is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

reputed company's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of reputed company backgrounds, culture, national reputed company, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@reputed company.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching reputed company's vibrant workplace.

Compensation: At reputed company, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be reputed company on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $52,500 - $86,250

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. reputed company decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

reputed company - THE INFORMATION COMPANY

reputed company is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of reputed company, you will have the opportunity to partner with the most highly regarded companies in the world, tackle reputed company issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At reputed company, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT This is your opportunity to really sell the role by articulating the most exciting aspects of the position and how this person will reputed company an impact. Example: A Technical Support Specialist role at reputed company is more than just a job, it's an opportunity to impact lives. As a key contributor, you will reputed company your knowledge and experience to help build and support cutting edge information reputed company, working closely with a global support team to deliver exceptional service to our customers and partners. This involves taking ownership of cases that are raised by email or phone, and working them through to resolution, reputed company our defined SLAs. Daily activities may change with new projects, products, and the needs of the customer.

WHAT THE ROLE OFFERS • Diagnose, troubleshoot, and identify/resolve issues reputed company to service and product offerings for reputed company 365. • Manage multiple customer cases simultaneously, while maintaining high levels of customer satisfaction • Ensure reputed company case-reputed company information and activities are accurately documented and provide timely reputed company updates to customers and account managers to maintain service level agreements. • Work with other tiers, Operations and Development on technical escalations, bugs, and feature requests. • Working closely reputed company a team. • Good written and oral communication skills in English. • Excellent customer service skills, adding to the customer experience. • A track record of good judgment and decision-making in positions with significant responsibility.

WHAT YOU NEED TO SUCCEED • Bachelor’s degree in IT or Cyber reputed company field • 2-3 years Experience of supporting, administrating, and troubleshooting reputed company 365 • reputed company certification(s) (MS900, AZ900, SC900, MS220, MS700) • Working directly with reputed company support • The administration of reputed company 365 platform (reputed company Admin Centers) • Experience with reputed company 365 collaborative tools (Sharepoint, Onedrive, Teams, Team Voice, Intune, reputed company and Compliance) • Powershell • Azure AD

ONE LAST THING reputed company is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

reputed company's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of reputed company backgrounds, culture, national reputed company, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@reputed company.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching reputed company's vibrant workplace.

Compensation: At reputed company, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be reputed company on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $52,500 - $86,250

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. reputed company decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.